How to modify order?

If you have received a request from Customer to modify the order's self-pickup/delivery time, or delivery information, you can modify it through the merchant portal. After the order is accepted, the information can be modified multiple times before it is completed.

Operating Procedures:

Enter the Merchant Portal > Store Settings > Basic Info > Display Tags

Follow this guide to adjust store's display tags:

Step 1

Login to your Yamimeal Merchant Portal

Step 2

Click on "Orders" followed by "Order List", then search the order that you want to modify and click on it

Step 3

Clicking on it will view the order, then click "Edit Order" located below

Step 4

Click "Edit information" to modify the details of said order (e.g. modify the pickup time), then select the "Reason" before clicking "Next"

Step 5

You may choose to inform the customer by "IM or Email", then click "Submit" to complete

Note: IM's contents can be customized, while Email is sent based on a fixed template

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.