How do I check and approve the refund?

Article author
Yamimeal Care
  • Updated

There are just few steps for you to check and approve the refund order in Yamimeal Merchant APP.

 

Step 1

If a customer initiates a refund request after receiving the order, you'll receive a pop-up notification.

Click "Completed" on the left, and then click the order with "Refund Requested" status to check the refund order details

refund_1.png

 

Step 2

The order will indicate the item needed for refund along with reasons of refund requested by Customers. Click “Refund Requested” to confirm and operate the refund request

refund_2.png

 

Step 3 

You can decide the percentage (%) of the price of the item to be refunded to Customers based on the reasons provided. Lastly, click "Confirm" to approve the refund

refund_3.png

 

Step 

The order will be updated with the refund details, which shows that the refund has been successful

refund_4.png

 

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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