What if I cannot fulfill an order?

If the merchant is unable to fulfill the customer's order, you can refer to the following steps to operate in the Yamimeal Merchant APP.

Note:

• If you are unsure can't prepare all the dishes in the order, don't do it!

Step 1

When the order is under Pending status, you can click to view the order detail before accepting and decide to accept/reject the order according to the restaurant's current situation.

Step 2

Scroll down to review the order detail. If you have confirmed that unable to fulfill the order, click "Reject" to cancel the order

Step 3

Select or fill in your reason for rejecting the order, click "Submit" to complete the action, and the system will automatically notify the customer about the cancellation via Instant Message.

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.