How can I search the specific order when I want to send customer a message?

Article author
Yamimeal Care
  • Updated

Please refer to the below steps if you would like to send customer a message through the specific order in Yamimeal Merchant APP.

 

Step 1

Click on "Order List" at the lower-left corner

check_im_1.png

 

Step 2

Enter the corresponding order number, customer name, or product name in the search box at the top to search for the specific order.

check_im_2.png

Note:

  • If you enter a customer's name to search, the results will display all the mentioned customer's order records in your restaurant. It is recommended to search by entering the order number to narrow down your search result.

check_im_name.png

 

Step 3

Click on the corresponding order to enter the order details page

check_im_3.png

 

Step 4

Click the "Message" button

check_im_4.png

 

Step 5

Type your message in the blank space at the bottom of the Message page and press the "Enter" key on your keyboard to send your message successfully.

The icon next to the blank typing space allows you to attach and send images to the customer.

check_im_5.png

 

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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