What if a customer is late to pickup an order?

Article author
Yamimeal Care
  • Updated

When customer arrives late to pick up his/her order, you are suggested to refer the steps below to check in the Yamimeal Merchant APP.


Step 1

After complete preparing the meal,  click the "Ready" button to switch the customer's order status at the "Preparing" page

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Step 2

The order will then be transferred to the "Ready" page, and the system will send a message notification to inform the customer that the meal is ready for pickup

late_come_2.png


Step 3

If the customer still not yet arrived at the restaurant to pick up the meal, you can contact the customer via the "Message" function in the order details

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Step 4

Send a message to inform the customer that his/her order is ready for pick up

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If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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