What if a customer is late to pickup an order?

When customer arrives late to pick up his/her order, you are suggested to refer the steps below to check in the Yamimeal Merchant APP.

Step 1

After complete preparing the meal,  click the "Ready" button to switch the customer's order status at the "Preparing" page

Step 2

The order will then be transferred to the "Ready" page, and the system will send a message notification to inform the customer that the meal is ready for pickup

Step 3

If the customer still not yet arrived at the restaurant to pick up the meal, you can contact the customer via the "Message" function in the order details

Step 4

Send a message to inform the customer that his/her order is ready for pick up

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.