How do I process a refund after completed the order?

Article author
Yamimeal Care
  • Updated

If you would like to perform a refund for a completed order in Yamimeal Merchant APP, please refer to the following steps.

 

Step 1

Click "Order List" to search for completed orders

Self_refund_1.png


Step 2

Select the date on which the order has been picked up/delivered

self_refund_2.png


Step 3

Click the order to view the order details

self_refund_3.png


Step 4

Scroll down to browse the order details, then click "Refund" at the bottom right

self_refund_4.png


Step 5

Check the box of the item(s) that need to be refunded and click "Next"self_refund_5.png

 

Step 6

Select the "Refund amount" and fill in "Refund reason" for the product, click "Submit" to confirm the refund

self_refund_6.png


Step 7

Click "Send" to send a refund notification to the customer through Instant Message (IM)

self_refund_7.png

 

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.