How to send IM to a customer by using ECRM (customer management system)?

Article author
Support Team
  • Updated

Operating Procedures:

Login to Merchant's Portal > Customers > Select Customer > Send Message

 

You can send messages to a customer according to the following procedures:

Step 1

Login to Yamimeal Merchant Portal

 

Step 2

Click "Customers" and search the customer using "Search" bar

chat_1_en.png

 

Step 3

Click "Message" icon located at the right of customer's details

chat_2_en.png

 

Step 4

Type in the message and click "Send" icon at the right of the textbox to send the message. Once completed, you may click "Sure" to leave the chatbox

chat_3_en.png

 

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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