Merchants did not confirm order:
Merchants did not confirm received order before preparing. Therefore, if the customer proceed to cancel order, he or she will get full refund.
Merchants confirmed order:
Merchants confirmed received order before preparing. Therefore, if the customer proceed to cancel order, he or she will only get a refund according to a default value of proportion (50% of received fee), or what has been set by the merchants based on said order.
Merchants Non-refundable Proportion Setting:
- Sign in to Merchant Portal
- Click "Merchant Settings"
- Enter "Merchant Details"
- Adjust Non-refundable Proportion at "Non-refundable Proportion Setting"
- Range for adjustment is from 0% to 100%
Merchants will receive 30% of order's total amount if the Merchants adjusted Non-refundable Proportion to 30%, and will refund 70% to the customers.