If you have not received your order, please utilize Yamimeal App's IM tool to communicate with the restaurant. Customer will have a quicker and better understanding of the situation when communicating with the restaurant, leading to faster problem solving.
The procedure of using IM is stated below.
Click "Order" at the bottom
Click on the order you did not receive
Click the message icon at the top right corner
You can communicate with the restaurant using texts and images
If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/hc/en-us. We will try our best to help you as soon as possible.