If you have not received your order, please utilize Yamimeal App's IM tool to communicate with the restaurant. Customer will have a quicker and better understanding of the situation when communicating with the restaurant, leading to faster problem solving.
The procedure of using IM is stated below.
Step 1
Click "Order" at the bottom
Step 2
Click on the order you did not receive
Step 3
Click the message icon at the top right corner
Step 4
You can communicate with the restaurant using texts and images
If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/hc/en-us. We will try our best to help you as soon as possible.