My order was missing an item / incorrect order

Article author
Yamimeal Care
  • Updated

To provide a solution to your issue faster, we recommend customers to check if the order is correct in advance.
If there is an issue, there are two solutions provided:

Solution 1
Step 1
Click on "Order"

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Step 2
Click "PAST ORDERS", search and click "Order Detail" on the incorrect order

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Step 3
Click "Refund" located below

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Step 4
Tick on the items that request for refund and click "Next"

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Step 5
Fill in the Refund Reasons, Description, Upload Image and the percentage of Refund, then click on "Submit"
P/S: If "others" is chosen, customers must fill remarks

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Solution 2
Step 1
Click on "Orders"

Missing_item_1_EN.jpg

Step 2
Click "PAST ORDERS", search and click "Order Detail" on the incorrect order

Missing_item_2_EN.jpg

Step 3
Click the Message Icon located at top right to communicate with the Merchant

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If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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