My order was missing an item / incorrect order

To provide a solution to your issue faster, we recommend customers to check if the order is correct in advance.
If there is an issue, there are two solutions provided:

Solution 1
Step 1
Click on "Order"

Step 2
Click on "Completed", search and click on the incorrect order

Step 3
Click "Refund", choose the incorrect item, Click "Submit"

Step 4
Along with desired refund amount and remarks. After confirming the refund amount, click on "Submit"

P/S: If "others" is chosen, customers must fill remarks

Step 5
You will able to check the refund detail in your order after Merchants accept your refund request.

Customers can understand the situation and discuss with Merchants about the refund process:

Solution 2
Step 1
Click on "Order"

Step 2
Click on "Completed" , search and click on the incorrect order

Step 3
Click the Message Icon beside the restaurant's name to communicate with the Merchant

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via Help Center. We will try our best to help you as soon as possible.