To provide a solution to your issue faster, we recommend customers to check if the order is correct in advance.
If there is an issue, there are two solutions provided:
Solution 1
Step 1
Click on "Order"
Step 2
Click "PAST ORDERS", search and click "Order Detail" on the incorrect order
Step 3
Click "Refund" located below
Step 4
Tick on the items that request for refund and click "Next"
Step 5
Fill in the Refund Reasons, Description, Upload Image and the percentage of Refund, then click on "Submit"
P/S: If "others" is chosen, customers must fill remarks
Solution 2
Step 1
Click on "Orders"
Step 2
Click "PAST ORDERS", search and click "Order Detail" on the incorrect order
Step 3
Click the Message Icon located at top right to communicate with the Merchant
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.