You can contact your customers via in-app IM by following the steps below.
Use Yamimeal Merchant APP to search and click on the order which you need to contact your customer
Click on the "Message" icon that is beside the item chosen by the customer
You can communicate with the customer using texts or images
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.