If Merchants want to cancel an order that is in progress, Merchants can follow the steps below.
Login to your Yamimeal Account via Yamimeal Merchant Portal or login to your Yamimeal Account by Yamimeal Merchant APP
Search for the order that needs to be cancelled in "Live order"
Click on "Cancel" at lower right corner
Tick the box that is beside "Food Name" to select all items
Choose the reason for cancelling order such as Sold Out, Too Busy or Merchants filling in the reason for canceling the order
Note: The reason for cancellation will appear in customer's order
Click on "Submit" at upper left corner
Click "Submit" on the pop-out message for the order to be successfully cancelled with reasons in the order
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.