An order that I was prepping for got cancelled. What can I do?

Article author
Yamimeal Care
  • Updated

Merchants did not confirm order:
Merchants did not confirm received order before preparing. Therefore, if the customer proceed to cancel order, he or she will get full refund.

Merchants confirmed order:
Merchants confirmed received order before preparing. Therefore, if the customer proceed to cancel order, he or she will only get a refund according to a default value of proportion (50% of received fee), or what has been set by the merchants based on said order.

Merchants Non-refundable Proportion Setting:
Step 1
Login to your Yamimeal Account via Yamimeal Merchant Portal

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Step 2
Click "Merchant Settings"

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Step 3
Click "General" and scroll down until "Nonrefundable for Order Cancelled"

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Step 4
Adjust Non-refundable Proportion at "Non-refundable Proportion Setting" and click "Submit"
- Range for adjustment is from 0% to 100%

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Merchants will receive 30% of order's total amount if the Merchants adjusted Non-refundable Proportion to 30%, and will refund 70% to the customers.

 

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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