You can contact your customers via in-app IM by following the steps below.
Step 1
Use your tablet to search and click on the order which you need to contact your customer
Step 2
Click on the Message Icon that is beside the item chosen by the customer
Step 3
You can communicate with the customer using texts or images
If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/hc/en-us. We will try our best to help you as soon as possible.