If Merchants are unable to fulfill an order, Merchants can send a message to Customers via Yamimeal Merchant Portal or Yamimeal Merchant APP's Instant Message (IM) function. Customers will not be charged of any fees after Merchants proceeds to cancel the order for the Customers.
Please refer to the attachments for steps to use the Instant Message (IM):
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.