We suggest Merchants to check a few points with the customer if he/she is late to pick up an order.
1. Check and confirm if the order's delivery status is correct.
2. Make sure you have clicked "Ready" button to inform your customer the order is ready to pick up.
3. Contact with your customer via Yamimeal in-app IM.
If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/hc/en-us. We will try our best to help you as soon as possible.