We suggest Merchants to check a few points with the customer if he/she is late to pick up an order.
1. Check and confirm if the order's delivery status is correct.
2. Make sure you have clicked "Ready" button to inform your customer the order is ready to pick up.
3. Contact with your customer via Yamimeal Merchant in-app IM.
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.