How to cancel an order that is in progress?

Article author
Yamimeal Care
  • Updated

If Merchants want to cancel an order that is in progress, Merchants can follow the steps below.

Step 1
Login to your Yamimeal Account via Yamimeal Merchant Portal or login to your Yamimeal Account via Yamimeal Merchant APP

Login_1.jpg

Step 2
Search for the order that needs to be cancelled in "Live order"

Cancel_Order_1.png

Step 3
Click on "Cancel" at lower right corner of said order

Cancel_Order_2.png

Step 4
Tick the box that is beside "Food Name" to select all items

Cancel_Order_3.png

Step 5
Choose the reason for cancelling order such as "Sold Out", "Too Busy" or Merchants can be filling in the reason for canceling the order
Note: The reason for cancellation will appear in customer's order details

Cancel_Order_4.png

Step 6
Click on "Submit" at upper left corner

Cancel_Order_5.png

Step 7
Click "Submit" on the pop-out message for the order to be successfully cancelled

Cancel_Order_6.png

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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