How to cancel an order that is in progress?

If Merchants want to cancel an order that is in progress, Merchants can follow the steps below.

Step 1
Login to your Yamimeal Account via Yamimeal Merchant Portal or login to your Yamimeal Account via Yamimeal Merchant APP

Step 2
Search for the order that needs to be cancelled in "Live order"

Step 3
Click on "Cancel" at lower right corner of said order

Step 4
Tick the box that is beside "Food Name" to select all items

Step 5
Choose the reason for cancelling order such as "Sold Out", "Too Busy" or Merchants can be filling in the reason for canceling the order
Note: The reason for cancellation will appear in customer's order details

Step 6
Click on "Submit" at upper left corner

Step 7
Click "Submit" on the pop-out message for the order to be successfully cancelled

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.