How to cancel an order that is in progress?

Article author
Yamimeal Care
  • Updated

If Merchants want to cancel an order that is in progress, Merchants can follow the steps below.

Step 1
Login to your Yamimeal Account via Yamimeal Merchant Portal or login to your Yamimeal Account via Yamimeal Merchant APP


Step 2
Search for the order that needs to be cancelled in "Live order"


Step 3
Click on "Cancel" at lower right corner of said order


Step 4
Tick the box that is beside "Food Name" to select all items


Step 5
Choose the reason for cancelling order such as "Sold Out", "Too Busy" or Merchants can be filling in the reason for canceling the order
Note: The reason for cancellation will appear in customer's order details


Step 6
Click on "Submit" at upper left corner


Step 7
Click "Submit" on the pop-out message for the order to be successfully cancelled


If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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