For orders that are cancelled after Merchants have accepted, Merchants can charge a refundable proportion of the order amount to the customer via this setting. Merchants can set it to '0' if there is no penalty whenever Customers cancel their order.
If Merchants want to set refund percentage for cancellation of order, Merchants can follow the steps below:
Login to your Yamimeal Account via Yamimeal Merchant Portal
Click on "Merchant Setting" then "General"
Click on "Restaurant Information"
Scroll down to "Nonrefundable Proportion for Order Cancelled (%)" and fill in your desired amount by percentage(%) into the given order status
(You can set the amount that you think is reasonable for your business model, e.g.: If Customers cancel their orders after the orders have been prepared, you can decide to refund 50% by filling in 50% under the order status "Ready" )
Remember to click "Submit" to save and publish your updated information
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.