If Merchants want to cancel an item of an order that is in progress, Merchants can follow the steps below.
Login to your Yamimeal Account by Yamimeal Merchant APP
Find the order that an item needs to be cancelled in its corresponding status "Preparing / Ready"
Click on the order to get into the order details page, and click the "Cancel item" button at the lower right of interface
Click on the checkbox of the item that needs to be cancelled, select the amount of item to be cancelled, you can choose to cancel partially or all of the items.
Choose the reason for cancelling item such as "Sold Out", "Item Not Enough", or Merchants can fill in the reason for cancelling the item. After choosing the reason, click the "Next" button at the lower right.
Note: The reason for cancellation will appear in Customer's order
Confirm the item and amount for cancellation, and click "Confirm Cancel" to complete the action
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.