If Merchants want to cancel an item of an order that is in progress, Merchants can follow the steps below.
Login to your Yamimeal Account via Yamimeal Merchant Portal or login to your Yamimeal Account by Yamimeal Merchant APP
Find the order that needs to be cancelled an item in "Live order"
Click on "Cancel" at lower right of the order
Click on the left box of the item that needs to be cancelled
Choose the reason for cancelling item such as Sold Out, Too Busy or Merchants filling in the reason for canceling the item
Note: The reason for cancellation will appear in Customer's order
Click on "Submit" at upper left of the interface
Click "Submit" on the pop-out message for the item to be successfully cancelled from the order
If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.