If Merchants want to reply customer's review, the procedures below are advised:
Step 1:
Log into Merchant's Portal via https://merchant.yamimeal.com/web/merch/#/login
Step 2:
Click "Reviews" located on the left to proceed next
Step 3:
Scroll down to select the review and click "Reply" on the right
Step 4:
You may type the reply in the column located at the bottom right
Step 5:
Click "SEND" to reply customer's review
If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/hc/en-us. We will try our best to help you as soon as possible.