How do I request for a refund?

If you want to request a refund for your order, please follow the steps as below:

Step 1
In the main interface of APP, click on "Orders" 

Step 2
Click on "PAST ORDERS" and followed by "Order Detail" of the order that need to refund

Step 3
Review the order details and click "Refund"

Step 4
Click on the item to refund and click "Next"

Step 5
Select the reason, enter description, upload image and the percentage of refund, then click "Submit"

Step 6
Your request is now submitted and pending for process

Example for successfully refund
Your refund is now successfully processed and will be refunded into the payment card

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.