How do I check and approve the refund?

Article author
Yamimeal Care
  • Updated

There are just few steps for Merchants to check and approve the refund details of an order..

Step 1
Merchants will receive a pop-up notification in Yamimeal Merchant APP regarding a new refund request to take action on

Merchant_Refund_1.png

Step 2
Click "REFUNDING" tab at the top and click "REFUND DETAIL"

Merchant_Refund_2.png

Step 3
"REFUND DETAIL" will indicate the item needed for refund along with reasons of refund requested by Customers

Merchant_Refund_3.png

Step 4
After clicking "ACCEPT", decide the percentage(%) of the price of the item to be refunded to Customers based on the reasons provided. Lastly, click "CONFIRM" to approve the refund

Merchant_Refund_4.png

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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