How do I check and approve the refund requests?

There are just few steps for Merchants to check and approve the refund requests.

Step 1
Merchants will receive a pop-up notification in Yamimeal Merchant APP regarding a new refund request to take action on

Step 2
Click "REFUNDING" tab at the top and click "REFUND DETAIL" at the lower left corner of the order

Step 3
"REFUND DETAIL" will indicate the item needed for refund along with reasons of refund requested by Customers

Step 4
After clicking "ACCEPT", decide the percentage(%) of the price of the item to be refunded to Customers based on the reasons provided. Lastly, click "CONFIRM" to approve the refund

If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.