Merchant Points will be issued after the verification of AI. If AI disqualified the review, Merchant Points will not be issued to said Customer.
Merchant can prevent reviews that indicate misinformation to be shown on APP via Merchant Portal. However, the Merchant Points issued will not be withdrawable or transferable. Reviews that are failed by verification of AI will not be displayed on the page, but are visible to Merchant only in Merchant Portal.
If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/hc/en-us. We will try our best to help you as soon as possible