I am Merchant

I Want to Join Yamimeal

  • How to modify the signer's name when signing a Yamimeal contract?

    In the event that Merchant want to change the signer's name during the contract signing process, you can modify the signer's name by following the steps stated by the link provided: https://support.docusign.com/en/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • What is the fees for Yamimeal ?

    Commission as for the Merchant commission is paid according to the amount of each order, and the platform fee charges uniformly. Please refer to the signup form for specific fees. Processing Fee: The online payment fee is charged according to the amount of each order, and the fee is 3.5% of the amount of the order. (This fee is paid by Merchants to Online Transactions Service Provider) Setup Fee: There will be a one time only fee of $30.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • I'm interested in partnering with Yamimeal

    Thank you for your interest in Yamimeal! You can click here to fill in your business information and contact information, and we will contact you as soon as possible. A merchant registration contract will be issued to you through the Docusign service. When the contract takes effect, we will create your own Yamimeal store for you.

    Read More
  • How long is the contract period to join Yamimeal?

    Yamimeal's contract does not have any fixed period for the Merchants, unless earlier terminated as provided below, shall continue for a period of one year from the Effective Date (“Initial Term”) and shall automatically renew for successive one year periods (each, a “Renewal Term” and together with the Initial Term, the “Term”). Either party may terminate this Agreement in the event of a material breach by the other party if the breach is not cured by the other party within two days’ notice thereof by the non-breaching party. Either party may terminate this Agreement in its entirety at any time without cause by giving seven days’...

    Read More

Getting Started

  • Getting Started with Yamimeal Merchant App (Android Device Only)

    Step 1 Connect WIFI and open your Yamimeal Merchant APP Step 2 Read and accept the Terms of Service Step 3 Read and accept the permission request Step 4 Select Microsoft login Step 5 Enter the Initial Account Email address Step 6 Enter the Initial Account Password Step 7 Choose your Restaurant Name If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.    

    Read More
  • Let’s get started on Yamimeal Merchant Platform

    Let’s get started on Yamimeal Merchant Platform View the video below:   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • What order protocol should I choose to accept my orders?

    As a merchant on Yamimeal, we recommend using a tablet to accept orders. Merchants can purchase tablets for exclusive merchant restaurants from Yamimeal while applying to join, or click here to purchase the corresponding order-taking hardware. You can also click to download our iOS merchant APP to accept orders   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How do I activate my restaurant on Yamimeal?

    There are 3 easy ways to activate your store on Yamimeal.   1. You can send a ticket to Help Center. Customer care representative will help and activate your store as soon as possible. 2. Activate your restaurant in your Yamimeal Merchant portal Step 1 Log in to your Yamimeal Merchant Portal Step 2 Click on "Store Settings" then followed by "Business Setting" and then select "Opening" Step 3 Click to accept "Merchant Terms" then click on "Confirm"   Step 4 Click "Save" to complete   3. Contact our Yamimeal Care representative 844 844 YAMI (9264), we are glad to help you on board. Your restaurant is now live, you can enjoy Yami...

    Read More
  • Can I use Yamimeal Merchant on my own tablet?

    It is not recommended for you to use your own tablet, as it will be complicated for troubleshooting. If you choose to use your own tablet, then Samsung Galaxy Tab A, T380 or T290 would be your best choice. You can download Yamimeal Merchant app from Google Play Store in your tablet directly. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to accept orders in Yamimeal Merchant APP?

    There are just few steps for you to accept orders in Yamimeal Merchant APP. Step 1You'll receive a pop-up notification to inform you having new orders to take actions on Step 2Click on "Pending" on the left panel and then click on the order to view the order's details Note: You need to accept your order manually if you did not enable "auto accept order" in Merchant Portal's Settings Pre-orders that has been accepted can be viewed by clicking "Order List" at the lower left corner Step 3You can swipe down and view the order's details, and click "Accept" to start preparing for the order Step 4 Click "Preparing" to see the order...

    Read More

Store Setting

  • How to change the "No Need utensils, Straws, etc." function?

    Yamimeal launched the "No Need utensils, Straws, etc." function. Customers can choose whether they need cutlery on the checkout page, aiming to reduce the use of disposable cutlery such as chopsticks and straws, so we all can do our part for environment.   Operating Procedures: Login to Merchant's Portal > Store Settings> Business Setting > Options for utensils   You can manage utensils setting according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" and followed by "Business Setting"   Step 3 Scroll down until "Options for utensils" and click to turn on /off the functi...

    Read More
  • How to add community on my social link?

    Operating Procedures: Login to Merchant's Portal > Store Settings> Business Setting > Facebook Share Link / WeChat QR Code Image   You can manage social link setting according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" and followed by "Business Setting"   Step 3 Scroll down until "Facebook Share Link" and fill in the column with Facebook's group link   Step 4 Scroll down until "WeChat QR Code Image" and click "Upload" icon to upload WeChat's Group QR code   Step 5 Remember to click "Save" to save and publish the information that you have input   If you need furth...

    Read More
  • How to set merchant email notification?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Notification   You can manage Merchant Email according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" then click "Notification", and lastly by "+Add"   Step 3 Fill in "email address", then select your desired report and click "Save"   Step 4 Remember to click "Save" to complete the setting   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to set up store profile?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Display Effect > About Your Store   You can manage store profile according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" and followed by "Display Effect"   Step 3 Scroll down until "About Your Store" and fill in here   Step 4 If you need to upload a picture, you may click "Upload Photo"   Step 5 Select the picture and click "Open" to upload   Step 6 Once successfully upload and click "Copy"   Step 7 Press "Ctrl + V" to paste the picture link to "About Your Store" and add text to introduce your stor...

    Read More
  • How to set my product Tips Type (Fixed Amount / Percentage) on Yamimeal?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Accept Special Instruction   You can manage accept special instruction according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" and followed by "Business Setting"   Step 3Scroll down until "Tips Type" and you may select from the following options, Fixed Amount($) or Percentage(%) Adjust the Preset Value for selection   Step 4 Remember to click "Save" to save and publish your information that you have input   If you need further assistance, please feel free to submit your request t...

    Read More
  • How do I set to accept Special Instruction ?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Accept Special Instruction   You can manage accept special instruction according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click on "Store Settings" and followed by "Business Setting"   Step 3 Scroll down to "Accept Special Instruction" section, click to select "ON / OFF"   Step 4 Confirm your choice and click "Save"   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More

See all 15 articles

Menu Related

  • How to optimize item menu?

    If Merchant want to optimize their item menu , Merchant can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Menu" Step 3Click "Item" Step 4Click "Add" Step 5Fill in the necessary information for your item Step 6Scroll down to "Description" Step 7Copy the template provided, input the necessary information Step 8 To insert picture into the description , click on "Upload Photo" Step 9Wait for the picture to upload and copy the link provided and paste it inside the description Step 10Copy a link from YouTube to input video into the description ...

    Read More
  • How to set Item Language?

    If Merchants want to set Item Language , Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Menu" and followed by "Item" Step 3Choose the Item that you want to add other languages Step 4Scroll down to "Item Name" and click on the "+" Step 5Click on the "Language Type" Choose the Language that you want to add and type in the Item Name according to the language that you choose and then click "Submit" Step 6Remember to click "Submit" to save and publish your information that you have input. If you need further assistance, please feel f...

    Read More
  • How to set Item Description Language?

    If Merchants want to set Item Description Language , Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal  Step 2On the left sidebar menu, Click "Menu" and followed by "Item" Step 3Choose the Item that you want to add other languages Step 4Scroll down to “Description” and choose the Languages that you want to add and type in information at the description Step 5Remember to click "Submit" to save and publish your information that you have input. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will co...

    Read More
  • How to add picture to Category ?

    If Merchants want to add a picture to category, Merchants can follow the steps below. Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Menu" and followed by "Category" Step 3Click "Add" Step 4Click the Camera button and attached a picture of your choice Step 5Remember to click "Save" to save and publish your new information Example: Category picture will be shown in the Yamimeal App   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How can I sort the Categories?

    If Merchants want to sort the Categories , Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Menu" and followed by "Category" Step 3Click "Sort" Step 4Click on the Category Item that you want to sort and Drag to the position that you preferred Step 5Remember to click "Submit" to save and publish your new settings If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to revise Item’s Category?

    There are just a few steps for you to editing an item category of an item on your menu. Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click “Items” inside “Menu” Step 3Click the name of the item to be edited Step 4Edit the category of the item that required updates Step 5Click “Submit” to save and publish the updated item View the video below for demonstrations of the procedures above. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More

See all 36 articles

Pre Order Related

  • How do I check my restaurant's pre-ordered orders?

    Kindly refer to the below steps if you would like to check your pre-orders in Yamimeal Merchant APP   Step 1 You'll receive a pop-up notification to show you have new pre-orders to take action on   Step 2 Click "Pending" on the left, then click the order shown under "Pre-order" to view the details   Step 3 Scroll down the page to review the customer's pre-order content, and click "Accept" to accept the pre-order   Step 4 After accepting the order, there will be a pop-up message informing that the order will be transferred to the processing list on the delivery day, click "Confirm" to proceed the action Note: If you check the ...

    Read More
  • How to check Order Ready Time Adjustment ?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Order Ready Time Adjustment   You can check the setting of Order Ready Time Adjustment according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" and followed by "Business Setting"   Step 3 Scroll down and review on "Order Ready Time Adjustment"   "Order Ready Time Adjustment" is preset as "No" when your store is set to accept "Preorder" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon ...

    Read More
  • How to change setting to accepting Pre-order or accepting only Pickup ASAP orders?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Business Setting > Accept Preorder   You can check settings of "Accept Preorder / Pickup ASAP Only" according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click on "Store Settings" followed by "Business Setting"   Step 3 1. If you are to modify the settings to accepting Preorders, you may scroll down to "Accept Preorder", fill in the number of days in "Minimum Day(s) in Advance" and "Maximum Day(s) in Advance", and turn off the "Pickup ASAP Only" switch. Then, click "Save" to save the changes. Acceptable range of days: Min...

    Read More
  • How do I check my restaurant's pre-ordered orders?

    If Merchants want to check restaurant's pre-ordered orders , Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, Click "Orders" Step 3Click "Preorder" tab Step 4Click on each date to check the pre-ordered order's details on that day If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to set a specific preorder days for an item?

    Operating Procedures: Login to Merchant's Portal > Menu > Items > Selling Method   You can set the days for preorder according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click on "Menu" followed by "Items", then click on the item that you want to modify   Step 3 Under "Selling Method", choose "Pre-order" and set the preorder days on the item that will be requiring the customer to make an advance order*Example: If an item required 2 days to be processed or to prepare the raw material, Merchant can set the item to "minimum preorder 2 days before the delivery / pick-up date" If you would li...

    Read More

Handling Orders

  • How to setup Curbside Pickup?

    Operating Procedures: Enter the background > Store Settings > Business Setting > Accept Curbside Pickup   Follow this guide to set up the Curbside Pickup: Step 1Login to your Yamimeal Merchant Portal   Step 2 Click "Store Setting" and followed by "Business Setting"   Step 3 Scroll down to "Accept Curbside Pickup" and choose "Yes / No or Curbside Pickup Only"   Step 4Remember to click "Save" to complete and publish your information that you have input   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to cancel a customer's current order?(Tablet)

    If the merchant is unable to complete the accepted order due to unexpected circumstances, you can refer to the following steps to operate in the Yamimeal Merchant APP.   Step 1 Click "Preparing" on the left and click on the order being prepared to view details   Step 2 Confirm the order details, then click "Cancel item" to proceed   Step 3 Click "Select All" and followed by "Next"   Step 4 You can choose the reason for canceling the order, or click "Other" to enter, then click "Next"   Step 5 Click "Confirm Cancel" to confirm the cancellation of this order   If you need further assistance, please feel free to submit your req...

    Read More
  • How do I label a bulk order?

    If you would like to mark a label for bulk orders in Yamimeal Merchant APP, please refer to the following steps. Step 1 After accepting the order, click on the order to show order details and toggle the "Large Order" switch at the lower left corner to mark the order as a bulk order Step 2 Under the order's current status list, click "Caters" at the upper right to show only bulk orders on the list. Note: If "Orders" is chosen, the list will display all orders, including bulk orders   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as ...

    Read More
  • How do I check all orders in Yamimeal Merchant APP?

    If you would like to check all your restaurant's order in Yamimeal Merchant APP, please refer to the following steps.   Step 1 Click into the "Order List" page Step 2 Click on a date to view all orders for that day Note: The number shown below the date indicates the amount of orders for pickup/delivery orders on the mentioned date. Step 3 You can also choose to view all orders over a period of time: Tick on "View orders during a time period", select the start date and end date, then click "Submit" to view all orders within the selected date   If you need further assistance, please feel free to submit your request to Yamime...

    Read More
  • What does this icon means at the Order Detail Page?

    Have you ever wondered what this icon means at the Order Details? Store icon's Visit : The total number of orders placed in this shop Store icon's Issue : Number of order cancellations Yamimeal icon's Visit :The total number of orders placed on Yamimeal Yamimeal icon's Issue : Number of order cancellations     You can choose to display the relevant data of the customer by adjusting the "Settings" in Yamimeal Merchant APP.   You can follow the steps below to set it up: Step 1 Click “Setting” located at the bottom   步驟 2 Under “Customer Order Records” and tick the customer order information you want to display, then click “Save...

    Read More
  • What if a customer is late to pickup an order?

    When customer arrives late to pick up his/her order, you are suggested to refer the steps below to check in the Yamimeal Merchant APP. Step 1 After complete preparing the meal,  click the "Ready" button to switch the customer's order status at the "Preparing" page Step 2 The order will then be transferred to the "Ready" page, and the system will send a message notification to inform the customer that the meal is ready for pickup Step 3 If the customer still not yet arrived at the restaurant to pick up the meal, you can contact the customer via the "Message" function in the order details Step 4 Send a message to inform the cust...

    Read More

See all 23 articles

Delivery, Pick up and Drive Thru Service

  • How to set minimum delivery order amount?

    Operating Procedures: Login to Merchant's Portal > Store Settings > Delivery Area   You can set minimum delivery order amount according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" and followed by "Delivery Area"   Step 3 Fill in the amount at "Min. Order Amount for Delivery" that located at Area Details   Step 4 Click "Save" to complete and publish the information that you have filled   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How can I waive the delivery fee if the customer spends over specific order amount?

    Operating Procedures: Enter the background > Store Settings > Delivery Area > Free Delivery On Orders a $ Amount   Follow this guide to set up the amount for delivery fees to be waived: Step 1Login to your Yamimeal Merchant Portal   Step 2 Click "Store Settings" and followed by "Delivery Area"   Step 3 Fill in the amount for the delivery fees to be waived at the column of "Free Delivery On Orders a $ Amount"   Step 4 Click "Save" to complete and publish your information   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as poss...

    Read More
  • How to setup my delivery area?

    If Merchant wants to setup delivery area, Merchant can follow the steps below:Yamimeal Merchant Portal -> Store Settings -> Delivery Area *Notes: Merchants must adjust their order type in Store Settings - Business Setting - Order Setting as to provide "Delivery" service only or "Both" pickup and delivery service beforehand.   Setting up delivery area Step 1: Set the delivery areaBy clicking "Add" button at the upper right corner, Merchants can choose to add the delivery area by entering the Zip codes (Method 1) or drawing the Polygon of the delivery area on the given map (Method 2) Method 1 Method 2 Step 2: Set the Minimum Order...

    Read More

eCRM

  • How to send IM to a customer by using ECRM (customer management system)?

    Operating Procedures: Login to Merchant's Portal > Customers > Select Customer > Send Message   You can send messages to a customer according to the following procedures: Step 1 Login to Yamimeal Merchant Portal   Step 2 Click "Customers" and search the customer using "Search" bar   Step 3 Click "Message" icon located at the right of customer's details   Step 4 Type in the message and click "Send" icon at the right of the textbox to send the message. Once completed, you may click "Sure" to leave the chatbox   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center a...

    Read More
  • How to send coupon to multiple customers simultaneously?

    Operating Procedures: Login to Merchant's Portal > Customers > Select Customer > Select Coupon > Send Coupon   You can send coupons to multiple customers simultaneously according to the following procedures: Step 1 Login to Yamimeal Merchant Portal   Step 2 Click "Customers"   Step 3 You may use the "Filters" function before "Ticking" the first checkbox to select all customers   Step 4 Click "Coupon" icon located on the upper right   Step 5 Select a coupon from the list to be sent to the customers and click "Submit" to send the coupon   If you need further assistance, please feel free to submit your request to Yamimeal Care T...

    Read More
  • How to send coupon to a customer?

    Operating Procedures: Login to Merchant's Portal > Customers > Select Customer > Send Coupon > Select Coupon   You can send a coupon to a customer according to the following procedures: Step 1 Login to Yamimeal Merchant Portal   Step 2 Click "Customers" and "Tick" on the checkbox of which customer to send a coupon to   Step 3 Click "Coupon" icon located on the upper right   Step 4 Select a coupon from the list to be sent to the customer   Step 5 Click "Submit" to send the coupon   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as so...

    Read More
  • How to add customer's note details?

    Operating Procedures: Login to Merchant's Portal > Customers   Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click on "Customers" at the left sidebar to enter "Customer's List"   Step 3 Click on the "Flag" button at the right of certain customer to add a new note. Note's details are required, however images are optional which can be uploaded for a maximum of 3 pictures per note. Every note is limited to 100 words, while each customer can hold a maximum of 5 notes.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as ...

    Read More
  • How to manage customers' tags?

    Operating Procedures: Login to Merchant's Portal > Customers > Choose Tag > Tags Management   You can manage customers' tags according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 On the left sidebar, click "Customers", then click "Choose Tag" in the filters   Step 3 Click "Tags Management" for the interface to appear on the right side   Step 4 Click "+Tags Group" to create a new label group, then click "Save" after entering the name of said group   Step 5 Click "+Tags", then select a group while creating the new tag or managing the tag Tips: When tags are created, you may click the butto...

    Read More
  • What is the definition of Last Purchased on the Customer's Lists?

    As stated on the Customer's Details within the Customer's interface, the definition of Last Purchased resembles the last order the Customer had placed with the Merchant. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More

See all 16 articles

Review Related

  • What can I do to prevent specific review being showed in my store page?

    If Merchants want to dismiss certain reviews, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click "Reviews" located on the left Step 3Search for the review to be dismissed, then toggle the button below "Show on Store Page" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How can I review my customers' reviews?

    If Merchants want to review Customers' reviews, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click "Reviews" located on the left Step 3Interface shows all reviews from Customers, reviews can be replied or dismissed by Merchants on this interface If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How can I reply to customers' reviews?

    If Merchants want to reply customer's review, Merchants can follow the steps as below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click "Reviews" located on the left to proceed next Step 3Scroll down to select the review and click "Reply" on the right Step 4You may type the reply in the column located at the bottom right Step 5Click "SEND" to reply customer's review If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More

Merchant Point

  • If refunding occurs, will the Merchant Points applied on an order be refunded as well?

    After applying Merchant Points in an order, if the transaction is unsuccessful (failed payment, unstable connection and other situations), which leads to the process of refunding the order, Yamimeal will be following the principle of refunding cash before refunding Merchant Points. The refunded Merchant Points will not be altered of its usage period, Customer is suggested to always check the Merchant Points earned.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • What is Merchant Points?

    Merchant Points are points earned after Customer placed their order with certain Merchant on Yamimeal. Merchant Points that are earned on an order can be used to deduct the total amount of the items (excluding extra fees) on the next order. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to set rewards for Customer's review?

    If Merchants want to give reward "Merchant Points" on customer's review, Merchants can follow the steps as below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click "Reviews" on the side menu and click "Give Reward" located on top right Step 3Set the points for each successful review and click "Submit" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to check Merchant Points redeemed in order?

    If Merchants want to check the Merchant Points redeemed in an order, Merchants can follow the steps below:   Yamimeal Merchant Web App Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the side menu, click on "Payments" and enter the "Points Detail" page Step 3In the search box, enter "order number" or "customer order name" to query Step 4You can see the details of a certain order or a customer’s usage of Merchant Points   Yamimeal Merchant App Step 1Login to your Yamimeal Account via Yamimeal Merchant APP Step 2On the menu below, click "Orders" and then click on a specific order to enter order detail...

    Read More
  • How do I check the distribution of my Merchant Points?

    If Merchants want to check the distribution of Merchant Points, Merchant can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Payments" and followed by "Points Summary" to check on the details. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More

Pricing, Payment and Refund

  • How do I process a refund after completed the order?

    If you would like to perform a refund for a completed order in Yamimeal Merchant APP, please refer to the following steps.   Step 1 Click "Order List" to search for completed orders Step 2 Select the date on which the order has been picked up/delivered Step 3 Click the order to view the order details Step 4 Scroll down to browse the order details, then click "Refund" at the bottom right Step 5 Check the box of the item(s) that need to be refunded and click "Next"   Step 6 Select the "Refund amount" and fill in "Refund reason" for the product, click "Submit" to confirm the refund Step 7 Click "Send" to send a refund notificat...

    Read More

Promotion Marketing

See all 29 articles

Technical Support

  • Where can I get help , if I encounter problem with Yamimeal Web Portal / Merchant App?

    (Web Portal) Operating Procedures: Enter the background > Help > Submit a request > Fill information > Submit   Follow this guide to submit your help request in a few minutes: Step 1Login to your Yamimeal Merchant Portal Step 2 Click "Help" from the main page in Web Portal   Step 3 You will be redirect to a new page and then click "Submit a request" on top of page   Step 4 Fill in the relevant information   Step 5 Click "Submit"   Merchant AppStep 1Click "Settings" and then followed by "Help & Support" Step 2Click "Menu" button and then "Submit a request" Step 3Fill in the relevant information, descriptions or attach photos...

    Read More
  • Where can I check my payout history?

    Operating Procedures: Login to Merchant's Portal > Payments > Payout History   You can check your payout history according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Payments" and followed by "Payout History"   Step 3 Fill in the desired time period, click on "Filter" to proceed with the checking. If you want to download the report , proceed to "Download Report"   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • Change or Reset Your Merchant Password

    Merchant Portal is accessible using email provided by Yamimeal via Microsoft Sign-in interface. If you want to reset your password, kindly please submit a request ticket to us at Help Center

    Read More
  • How do I troubleshoot Yamimeal Website?

    You can reach us anytime at Help Center and tell us with the problems, you may also give us some valuable feedback or suggestions. We are grateful as these suggestions will help to advance our platform.

    Read More

Report Related

  • What does the data (Boxes 5a-5l ) showed in the report of Yamimeal 1099-K stand for?

    In the report of 1099-K, the boxes (5a–5l) showed the gross amount of payment/ third party network transactions received for each month of the calendar year     If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • What does the data (Box3 Number of payment transactions) showed in the report of Yamimeal 1099-K stand for?

    In the report of 1099-K, the box (3) showed the number of payment transactions (not including refund transactions) processed via payment card/third party network     If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • Where can I check my current sales at Yamimeal?

    Operating Procedures: Login to Merchant's Portal > Payments > Current Sales   You can download account report according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Payments" and enter the page of "Current Sales", the sales and the details will be shown. You may also download the files by clicking the "Download" button located on the right   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to download account report?

    Operating Procedures: Login to Merchant's Portal > Payments > Previous Payout   You can download account report according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Payments" and followed by "Previous Payout"   Step 3 Click on the calendar below "Select Date" to set the period of desired report   Step 4 Click "Download options" and choose "Transaction Report" to download your report   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More

Others

  • How is the revenue on the platform settled? How often is it settled?

    Yamimeal performs weekly settlement for each online payment, and initiates remittance based on the ACH bank information provided by the merchant. The weekly settlement cycle is Monday to Sunday. After the settlement, Yamimeal will initiate bank transfer before next Wednesday.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How to check California's Sales Tax?

    If Merchants want to apply sales tax on the orders, kindly refer to the link below: https://www.cdtfa.ca.gov/taxes-and-fees/rates.aspx If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How can I Report the Tax to the Government?

    Yamimeal will collect the sales tax on behalf according to the sales tax settings applied by the merchant. We will deposit the sales tax collected to the merchant along with the payout of the sales. Merchant will be the entity to report the sales tax to their local government complied with local tax policies.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

    Read More
  • How can I receive a replacement tablet?

    ** For existing merchants using tablets provided by Yamimeal, we will provide support if you have any issues with your tablet. ** If the merchant's tablet cannot be charged, damaged, etc., please feel free to submit your request to the Yamimeal Care Team through the Help Center, and we will contact you as soon as possible. Kindly include the following: Your store name Store address Specific issue with the tablet Upon receipt of your request, the Yamimeal Care Team will send you a detailed guide on how to inspect or replace your tablet.

    Read More

Yamimeal Support