I am Customer

My Account

  • How to change Yamimeal App's Language?

    Operating Procedures: Account > Setting > Language   Follow this guide to change your language setting: Step 1 Open Yamimeal User APP and click on "Account"   Step 2 Click on "Setting"   Step 3 Click on "Language"   Step 4 Choose your preferred language   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to change payment password?

    Operating Procedures: Account > Setting> Payment Setting > Change Payment Password   To change your payment password, you can follow the steps below: Step 1 Open Yamimeal APP, click "Account" on the bar below to proceed, followed by "Setting > Payment setting > Change payment password" (Swipe left to view←←)   Step 2 1.  With payment password (1)If you hava a payment password, enter the original password before entering a new password to complete the changes   2. Without payment password (1)If you have forgot your payment password, click "Forgot password?" and you will be required to verify your registered phone number. Yamimea...

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  • When is payment verification required?

    There are two scenarios that require payment verification:   Scenario 1 When you place an order in a store for the first time while paying with a credit card, payment verification will be turned on by default. For the first verification, you will need to verify the existing Face ID / Touch ID, and set a 4-digit payment password for your account's payment verification.   Scenario 2 If you have turned on the option "Verification required for each payment" at Yamimeal APP Account > Setting > Payment Setting, every order you place will be requiring the 4-digit payment password or your verification via Face ID / Touch ID, to complete ...

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  • How many Yamimeal accounts can be linked to the same phone number?

    There are currently no restrictions, so the same phone number can be linked to multiple Yamimeal accounts at the same time. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to unlink or change WeChat/ Facebook/ Google/ Apple account phone binding?

    Currently, customers are unable to unlink or change their linked phones by themselves. Please submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • After merging the accounts, will my account rights and information still exist?

    After the accounts are merged, all your account rights, order information, rewards, etc. will be synchronized to the main account you selected which you can login to using the previous method. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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My Order

  • How to adjust Tips of the order?

    Friendly Reminder: You can adjust the tips amount paid to the merchant within 1 hour after the order completed, like adjusting to any amount $0, $1, $2 etc. If you want to adjust the tips , please follow he steps below: Step 1Tap “Order” on the Home Screen Step 2Select "Live Orders / Past Orders", then check the related orders you want to change the tip amount paid to the merchant and tap "Order Details" Step 3On the "Order Details" page, tap "Edit Tips" Step 4Key in the Amount you want to change and tap on "OK" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Cent...

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  • How to Add Tips to the order?

    If you would like to add Tips, please follow the steps below: Step 1In the main interface of the App, choose your preferred Merchant Step 2After choosing the items you desire, click "Checkout" Step 3Scroll down till you see "Tips" Step 4Choose the amount you would like to tip, or you can enter the amount of tip by clicking on "Other", click on "Save" to proceed Step 5Remember to check your order summary's details, click on "Place Order" after confirming the details and your order will be placed. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will ...

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  • How to make an order for Drive-Thru pickup?

    As part of Yamimeal effort to practice safeness and convenience for our Customers. We've gone the extra mile to safeguard our customer health and conveniences, Our Merchants are now offering a new feature in fast food industry. Introducing the contactless drive-thru pick up option - an easy way to minimize direct contact with public and time of waiting the delivery at home. If you want to place Drive-thru Pickup Order, you may follow the steps below Step 1 Confirm on the products and click "Checkout" to proceed Step 2Click "Pickup" and select "Curbside Pickup Only" Step 3Fill in "License Plate" and "Phone" Step 4 Select your ...

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  • How to add-on an order to an existing order?

    Operating Procedures: Main interface > Orders > Live Orders > Merchant > Checkout > Place Order   Follow this guide to add-on order: Step 1 Click to enter merchant's store from pop-up message or click on the merchant's name when you have an incomplete order with the merchant*Order needs to be in Submitted or Preparing status   Step 2 Select your item(s), then click "Checkout" to proceed   Step 3 Select which unshipped order for the item(s) to be added on   Step 4 Confirm all the details before clicking "Place Order" to proceed   Step 5 Congratulations! You have successfully add-on to an order   If you need further assistance...

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  • Why can't I receive the reminder email of my order?

    1. The email as an order's reminder will be sent to email address entered in the corresponding order, please check whether the email address entered is correcy when placing the order.   2. Check whether the switch to receive email notifications is turned on Operating Procedures: Account > Settings > Notifications > Emails   You can open the email reminder according to the following procedures: Step 1 Click "Account"   Step 2 Select "Setting"   Step 3 Click "Notifications"   Step 4 Click the switch next to "Emails" to turn it on   If you need further assistance, please feel free to submit your request to Yamimeal Care Team th...

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  • Why can't I receive the reminder SMS of my order?

    1. The SMS as an order's reminder will be sent to the phone number entered on the corresponding order, please check whether the phone number entered is correct when placing the order.   2. Check if the switch to receive SMS notifications is turned on Operating Procedures: Account > Setting > Notifications > SMS   You can download reports of an account according to the following procedures: Step 1 Click "Account"   Step 2 Select "Setting"   Step 3 Click "Notifications"   Step 4 Click the switch next to "SMS" to turn it on   3. If you still can't receive said SMS after turning the switch on, please try replying START to +1(650...

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Delivery, Pick up and Drive Thru Service

  • How much is the delivery fee?

    Delivery services are provided by Merchants, who will charge based on the differences in delivery area and delivery period. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is the maximum distance of Yamimeal?

    Yamimeal platform does not provide delivery services. These services are provided by Merchants, therefore the maximum distance of delivery is set by Merchants. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.  

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  • Where can I add Delivery notes?

    If you want to add Delivery Notes, please follow the steps as below: Step 1In the main interface of the App, "Search" or choose your preferred Merchant Step 2After choosing the items you desire, click "Checkout" Step 3Fill in the your request in the "Delivery Instructions" section Step 4After confirming your order summary's details, click on "Place Order" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why am I unable to input my address ?

    If you received an error message about the Address issue as below, here are the alternate way for customer to make an order : When placing the order, kindly choose a landmark that nearby to your location and use the location as your address. Furthermore, please leave your actual address and phone number at the delivery notes for the delivery team to contact you when they attempt to make a delivery. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why is my delivery taking longer than expected?

    Why is my delivery taking longer than expected?Normally, estimated time of arrival may vary depending on several reasons as below, • The business of the restaurant will affect the delivery time of your order.• Traffic conditions may delay delivery • The quantity of your order, etc. As the delivery will be fulfilled by the merchant, you can contact the merchant directly through the in-app IM, or give a call to the merchant. If this order has delayed your time, we would like to apologize to you and thank you for your understanding. If you need further assistance, please feel free to submit your request to Yamimeal Care Team throug...

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Pricing, Payment and Refund

  • Can coupons be used with merchant points and discounts?

    If the conditions are met, the coupon can be used in combination with merchant points and discounts.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.    

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  • Is the coupon deductible for taxes and delivery fees ?

    Coupons can not be used to offset taxes or delivery fees, they can only offset the amount of goods.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why does it prompt the payment has failed even though my balance is enough to pay for the additional order?

    Due to the requirement for the additional order, you need to pay the total amount of the entire order after adding the order. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that has been paid before the additional order. Therefore, please note that the bank card balance before proceeding to payment.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why is the bank charging more than my additional order's amount when adding an order?

    Due to the requirement for the additional orders, we will charge the total amount of your order when an order is added. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that was paid before the additional order. Hence, the final payment after adding an order will be the total amount of the original order and additional order.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I request for a refund?

    If you want to request a refund for your order, please follow the steps as below: Step 1In the main interface of APP, click on "Orders"  Step 2Click on "PAST ORDERS" and followed by "Order Detail" of the order that need to refund Step 3Review the order details and click "Refund" Step 4Click on the item to refund and click "Next" Step 5Select the reason, enter description, upload image and the percentage of refund, then click "Submit" Step 6Your request is now submitted and pending for process Example for successfully refundYour refund is now successfully processed and will be refunded into the payment card If you need furt...

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  • How do I update my credit card information?

    Operating Procedures: Account > Credit Card > Add New Card   Follow this guide to update your credit card information:   Step 1 Click "Account" and followed by "Credit Card"   Step 2 Click "Add New Card"   Step 3 Fill in the card details and click "Save" to complete   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Promotion

  • How to check and use coupon?

    Operating Procedures: Main interface > Check Account > Check Coupons > Select item > Submit order > Use coupon to place Order   Follow this guide to check and use coupon: Step 1 Click "Account" located at the bottom right, followed by "Coupons"   Step 2 Check the available coupons, click the coupons for more details   Step 3 Check the differences of all coupons before clicking on them to enter the merchant's store interface   Step 4 Select your item(s) to add into the cart, then click "Checkout"   Step 5 Select the delivery date and time, then click "Confirm"   Step 6 System will automatically select the suitbale coupon to b...

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  • Can I use coupons for adding orders?

    Adding orders are mainly divided into the following three situations: 1) The original order has already used the full discount coupon, and additional order can no longer use the coupon 2) The original order has already used the discount coupon, and the additional order can enjoy the same discount 3) The original order does not meet the conditions of using the coupon, and the conditions is met after the additional order then the coupon can be used for deduction.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can the coupon be refunded after canceling the order?

    The return of coupons is mainly divided into the following five situations: 1) A refund is initiated while the order is in progress, and the coupon will not be returned if all the products ordered by the customer are refunded 2) A refund is initiated while the order is in progress. If the merchant returns all the goods in the order, the coupon will be returned to the customer, and the validity period will not change. If the validity period has passed when the refund is made, the coupon will not be returned 3) A refund is initiated while the order is in progress. If only part of the order is refunded, the coupon will not be return...

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  • Why can't I use the coupon on the checkout page?

    If the coupon cannot be used on the checkout page, it means that the order does not meet the conditions for using the coupon.   There are several possibilities for coupons unable to use, you may refer to the following: 1) The amount of the product does not reach the threshold for using the coupon 2) The order time is not within the coupon usage time 3) Coupons are limited to "Pickup" or "Delivery", and your order does not meet the requirement 4) Only one coupon can be used for each order placed in the same shop, and one coupon cannot be used in stacks (including additional orders) 5) Coupon has expired/or void   You can also refe...

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  • How to redeem coupons with store coupon codes?

    If you want to redeem coupons with store coupon codes, please follow the steps as below.   Step 1Confirm your items and proceed to checkout page, then click "Apply Coupon" Step 2Fill in the column with "Store coupon code", then click "Add Code" Step 3If the conditions of use are met, the coupon will be automatically selected, and then click "Save" (If the conditions of use are not met, the coupon will be put into the account wallet) Step 4Confirm the order details, then click "Place Order" Step 5Congratulations, your order is confirmed If you need further assistance, please feel free to submit your request to Yamimeal Care T...

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  • After adding an order, can I share the order and participate in the "Share & Earn" activity?

    Customer can share orders within 24 hours to participate in the "Share & Earn" activity. If they add orders during the period, they can continue to participate. If the customer’s original order has been placed for more than 24 hours after the order is added, and the customer has not shared the participation in the "Share & Earn" activity, the order cannot be shared anymore. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Technical Support

  • How to share Restaurant's Link?

    If you want to share a Restaurant's Link, please follow the steps below : Step 1In the main interface of APP, search for the Merchant that you desire or search keywords for all related Merchants Step 2Click on the desired Merchant Step 3Click "Share" button located at top Step 4Choose language and send it out through different channels Example:Click the shared link and Customers will be directed to the restaurant's Yamimeal interface If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How can I check my order review's history?

    If Customers want to check order review's history, please follow the steps below: Step 1Open Yamimeal User APP and click "Account" Step 2Click "Posts Now" Step 3Scroll down and check your review's history If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I like a store and save it for future order?

    If you want to like and save a Merchant for future use , you can follow the steps below : Save and Like a Merchant Step 1In the main interface of the App and look for the Merchant that you desire and click on it Step 2Look for the "Heart Shape Sign" on the top right and click on it Check favorite Merchant Step 1In the main interface of the App and click "Account" Step 2Click on "Favorites" Step 3Click on the Merchant that you have previously saved If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • If I require more assistance, what can I do?

    You may follow the following steps to search for an answer or to submit a request for assistance from Yamimeal Care Team. Step 1Click "Account" at the bottom right before clicking on "Need Help?"   Step 2You may find the relevant answer to your inquiries in here, if not, click on the mentioned icon Step 3Click "Submit a request" Step 4Fill in the details and the descriptions required to your issue Step 5Click "Submit" to complete the submission If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Privacy Policy

  • Will Yamimeal Share my details with others?

    Yamimeal will NOT share any information of our customers in any way possible. We promise that while using Yamimeal, we will strictly abide by Data Protection and Privacy law in the country and always protect your data privacy. For more information on our "Privacy Policies", please browse our link at Yamimeal Privacy Policy   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Others

  • I have received $200 credit, how can I use it?

    Every new user will be entitled to use this $200 credit to offset the Yamimeal Service Fee during checkout. $0.99 will be waived for orders over $20 during checkout. There is no promo code needed for checking out. *After the order is confirmed, Yamimeal's Non-Cash Credit Balance used on the order is neither refundable nor transferrable despite the order's current status. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I delete my address?

    If you want to delete your registered address, please follow the steps as below: Step 1Open Yamimeal User APP and click on "Account" Step 2Click "My Address" Step 3Select the address to be deleted and slide from right to left Step 4Click "Delete" to confirm the deletion If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I share the restaurant I like to my friend?

    If you would like to share one of the Merchant that you like to your friends and family, please follow the step below: Step 1In the main interface of the APP, search for the Merchant that you like and click on it Step 2Click on the "Share" icon on top right Step 3Select the language and the social media to share If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Difference between Proton Technology and Yamimeal?

    Proton Technology LLC:It is a technology company developing Yamimeal, an Online ordering platform. In addition, adhering to the purpose of helping restaurants, more software products will be developed to help restaurants operate. Yamimeal:Yamimeal is Proton's first commercial product, an online ordering platform that promotes restaurant self-management platform. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Is Yamimeal available in my city?

    Yamimeal launched in California and will expand to provide services throughout the United States.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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