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FAQ

  • How to change payment password?

    Operating Procedures: Account > Setting> Payment Setting > Change Payment Password   To change your payment password, you can follow the steps below: Step 1 Open Yamimeal APP, click "Account" on the bar below to proceed, followed by "Setting > Payment setting > Change payment password" (Swipe left to view←←)   Step 2 1.  With payment password (1)If you hava a payment password, enter the original password before entering a new password to complete the changes   2. Without payment password (1)If you have forgot your payment password, click "Forgot password?" and you will be required to verify your registered phone number. Yamimea...

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  • How do I change my delivery address?

    If Customers do not have any ongoing orders, Customers can add or modify the delivery address(es) on Yamimeal User App. Step 1Open Yamimeal User App, and click "Account" Step 2Click "My Address" into address management's interface Step 3Click "New" for adding new delivery address or click the edit sign on your address to modify the address Step 4Confirm the address and other details, then click "Save" and it's done If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I cancel my order?

    There are 2 situations if you want to cancel your order. 1. Before the Merchant accepts your order, you can cancel your order without any surcharges. Please follow steps below for you to cancel your order: Step 1Click on "Orders" button Step 2Find your order under "LIVE ORDERS" , click "Modify Order" and followed by "Cancel Item" Step 3"Tick" on the order that you would like to cancel and click on "Next" to ensure that you need to cancel the order 2. After the Merchant has accepted your order, you may be charged a penalty fee which is set by the Merchant for cancelling said order, ranging from 0~100% based on the order's tota...

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  • How do I request for a refund?

    If you want to request a refund for your order, please follow the steps as below: Step 1In the main interface of APP, click on "Orders"  Step 2Click on "PAST ORDERS" and followed by "Order Detail" of the order that need to refund Step 3Review the order details and click "Refund" Step 4Click on the item to refund and click "Next" Step 5Select the reason, enter description, upload image and the percentage of refund, then click "Submit" Step 6Your request is now submitted and pending for process Example for successfully refundYour refund is now successfully processed and will be refunded into the payment card If you need furt...

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  • Why can't I use the coupon on the checkout page?

    If the coupon cannot be used on the checkout page, it means that the order does not meet the conditions for using the coupon.   There are several possibilities for coupons unable to use, you may refer to the following: 1) The amount of the product does not reach the threshold for using the coupon 2) The order time is not within the coupon usage time 3) Coupons are limited to "Pickup" or "Delivery", and your order does not meet the requirement 4) Only one coupon can be used for each order placed in the same shop, and one coupon cannot be used in stacks (including additional orders) 5) Coupon has expired/or void   You can also refe...

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  • Can I use coupons for adding orders?

    Adding orders are mainly divided into the following three situations: 1) The original order has already used the full discount coupon, and additional order can no longer use the coupon 2) The original order has already used the discount coupon, and the additional order can enjoy the same discount 3) The original order does not meet the conditions of using the coupon, and the conditions is met after the additional order then the coupon can be used for deduction.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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My Account

  • How to change Yamimeal App's Language?

    Operating Procedures: Account > Language   Follow this guide to change your language setting: Step 1 Open Yamimeal User APP and click on "Account"   Step 2 Click on "Language"   Step 3 Choose your preferred language   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to delete Yamimeal account?

    Effects of deleting an account:Once the account is deleted, your personal information, order information, account assets, and other related data in the account cannot be recovered. Please operate with caution.   Operating Procedures: Account > Setting > Delete account    Follow this guide to delete your Yamimeal account: Step 1 On the main interface of APP, click "Account" followed by "Setting"   Step 2 Click "Delete Account"   Step 3 Read the terms and click "Delete now"   Step 4 Read all the terms before ticking "Agreed of <Terms of Deleting Yamimeal Account>" followed by "Next"   Step 5 Select the reason of deleting accou...

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  • When is payment verification required?

    There are two scenarios that require payment verification:   Scenario 1 When you place an order in a store for the first time while paying with a credit card, payment verification will be turned on by default. For the first verification, you will need to verify the existing Face ID / Touch ID, and set a 4-digit payment password for your account's payment verification.   Scenario 2 If you have turned on the option "Verification required for each payment" at Yamimeal APP Account > Setting > Payment Setting, every order you place will be requiring the 4-digit payment password or your verification via Face ID / Touch ID, to complete ...

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  • How many Yamimeal accounts can be linked to the same phone number?

    There are currently no restrictions, so the same phone number can be linked to multiple Yamimeal accounts at the same time. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to unlink or change WeChat/ Facebook/ Google/ Apple account phone binding?

    Currently, customers are unable to unlink or change their linked phones by themselves. Please submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • After merging the accounts, will my account rights and information still exist?

    After the accounts are merged, all your account rights, order information, rewards, etc. will be synchronized to the main account you selected which you can login to using the previous method. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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My Order

  • How to adjust Tips of the order?

    Operating Procedures: Orders > Past Order > Edit Tips > Save   Follow this guide to adjust the tips of the order: Step 1 In the main interface of APP, click "Orders" located below then select "Live Orders" / "Past Orders"   Step 2 Search for the order that the tip amount paid to the merchant needs to be changed. Click to enter "Order Details"   Step 3 At the bottom of the "Order Details" page, click "Edit Tips"   Step 4 Key in the amount to modify, then click "Save"Note: Customers can adjust the tip amount paid to the merchant within 1 hour after completing the order payment, but it cannot be increased   If you need further a...

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  • How to Add Tips to the order?

    If you would like to add Tips, please follow the steps below: Step 1In the main interface of the App, choose your preferred Merchant Step 2After choosing the items you desire, click "Checkout" Step 3Scroll down till you see "Tips" Step 4Choose the amount you would like to tip, or you can enter the amount of tip by clicking on "Other", click on "Save" to proceed Step 5Remember to check your order summary's details, click on "Place Order" after confirming the details and your order will be placed. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will ...

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  • How to make an order for Drive-Thru pickup?

    As part of Yamimeal effort to practice safeness and convenience for our Customers. We've gone the extra mile to safeguard our customer health and conveniences, Our Merchants are now offering a new feature in fast food industry. Introducing the contactless drive-thru pick up option - an easy way to minimize direct contact with public and time of waiting the delivery at home. If you want to place Drive-thru Pickup Order, you may follow the steps below Step 1 Confirm on the products and click "Checkout" to proceed Step 2Click "Pickup" and select "Curbside Pickup Only" Step 3Fill in "License Plate" and "Phone" Step 4 Select your ...

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  • How to purchase presell items?

    Operating procedures: Enter the store > Presell > Checkout   Follow this guide to buy presell item(s): Step 1 Enter the store and select presell item(s) "Delivery from 07/27" represents the earliest date the current item is available for delivery, click "Presell" to add the product to your cart   Step 2 View your cart and proceed to checkout   Step 3 As the order contains presell item(s) and regular item(s), the system may distribute them into multiple orders for you, therefore confirmation is advised. You can select "The soonest" or "Min. Deliveries" to adjust your orders' delivery time【1】, or click on the time indicated to mo...

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  • How to add-on an order to an existing order?

    Operating Procedures: Main interface > Orders > Live Orders > Merchant > Checkout > Place Order   Follow this guide to add-on order: Step 1 Click the pop-up message on the main interface to enter merchant's store, or click on the merchant's name if you have an incompleted order with the merchant*Order needs to be in Accepted or Preparing status   Step 2 Select your item(s), then click "Checkout" to proceed   Step 3 If the current order can be added to your existing order, there will be a pop-up message   Click on the delivery date   Step 4 Select the unshipped order for the item(s) to be added on    Step 5 Click "Confirm" to...

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  • Why can't I receive the reminder email of my order?

    1. The email as an order's reminder will be sent to email address entered in the corresponding order, please check whether the email address entered is correcy when placing the order.   2. Check whether the switch to receive email notifications is turned on Operating Procedures: Account > Settings > Notifications > Emails   You can open the email reminder according to the following procedures: Step 1 Click "Account"   Step 2 Select "Setting"   Step 3 Click "Notifications"   Step 4 Click the switch next to "Emails" to turn it on   If you need further assistance, please feel free to submit your request to Yamimeal Care Team th...

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Delivery, Pick up and Drive Thru Service

  • How much is the delivery fee?

    Delivery services are provided by Merchants, who will charge based on the differences in delivery area and delivery period. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is the maximum distance of Yamimeal?

    Yamimeal platform does not provide delivery services. These services are provided by Merchants, therefore the maximum distance of delivery is set by Merchants. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.  

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  • Where can I add Delivery notes?

    If you want to add Delivery Notes, please follow the steps as below: Step 1In the main interface of the App, "Search" or choose your preferred Merchant Step 2After choosing the items you desire, click "Checkout" Step 3Fill in the your request in the "Delivery Instructions" section Step 4After confirming your order summary's details, click on "Place Order" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why am I unable to input my address ?

    If you received an error message about the Address issue as below, here are the alternate way for customer to make an order : When placing the order, kindly choose a landmark that nearby to your location and use the location as your address. Furthermore, please leave your actual address and phone number at the delivery notes for the delivery team to contact you when they attempt to make a delivery. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why is my delivery taking longer than expected?

    Why is my delivery taking longer than expected?Normally, estimated time of arrival may vary depending on several reasons as below, • The business of the restaurant will affect the delivery time of your order.• Traffic conditions may delay delivery • The quantity of your order, etc. As the delivery will be fulfilled by the merchant, you can contact the merchant directly through the in-app IM, or give a call to the merchant. If this order has delayed your time, we would like to apologize to you and thank you for your understanding. If you need further assistance, please feel free to submit your request to Yamimeal Care Team throug...

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Pricing, Payment and Refund

  • Can coupons be used with merchant points and discounts?

    If the conditions are met, the coupon can be used in combination with merchant points and discounts.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.    

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  • Is the coupon deductible for taxes and delivery fees ?

    Coupons can not be used to offset taxes or delivery fees, they can only offset the amount of goods.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why does it prompt the payment has failed even though my balance is enough to pay for the additional order?

    Due to the requirement for the additional order, you need to pay the total amount of the entire order after adding the order. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that has been paid before the additional order. Therefore, please note that the bank card balance before proceeding to payment.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why is the bank charging more than my additional order's amount when adding an order?

    Due to the requirement for the additional orders, we will charge the total amount of your order when an order is added. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that was paid before the additional order. Hence, the final payment after adding an order will be the total amount of the original order and additional order.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I update my credit card information?

    Operating Procedures: Account > Credit Card > Add New Card   Follow this guide to update your credit card information:   Step 1 Click "Account" and followed by "Credit Card"   Step 2 Click "Add New Card"   Step 3 Fill in the card details and click "Save" to complete   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is Yamimeal Non-Cash Credit and Explanation of Yamimeal charges for user/Yamimeal?

    Yamimeal platform will charge a service fee of $0.99 for each completed order.Every new subscriber will receive $200 non-cash credit from Yamimeal. It is only applicable to the $0.99 Yamimeal's Service Fee with minimum spend of $20 for every order, and will automatically be deducted when payment is made on each order. It will be not expired until it is exhausted. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Promotion

  • How to check and use coupon?

    Operating Procedures: Main interface > Check Account > Check Coupons > Select item > Submit order > Use coupon to place Order   Follow this guide to check and use coupon: Step 1 Click "Account" located at the bottom right, followed by "Coupons"   Step 2 Check the available coupons, you can click the coupons for more details   Step 3 Check the differences of all coupons before clicking on them to enter the merchant's store interface   Step 4 Select your item(s) to add into the cart, then click "Checkout"   Step 5 A suitable coupon will be selected automatically by the system to be redeemed, or you may click "Coupon" to choose ...

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  • How to redeem coupons with store's coupon codes?

    Operating Procedures: Checkout > Select Coupon > Enter Coupon Code to Redeem > Checkout with Coupon   Follow this guide to redeem and use coupon: Step 1 Confirm your items and proceed to checkout page, then click "Coupon"   Step 2 Fill in the column with "Store coupon code", then click "Add Code"   Step 3 If the terms and conditions are met, the claimed coupon will be automatically selected, and then click "Confirm" Note: If the terms and conditions are not met, the coupon will be put into the user account's wallet   Step 4 Confirm the order details, then click "Place Order"   If you need further assistance, please feel free ...

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  • After adding an order, can I share the order and participate in the "Share & Earn" activity?

    Customer can share orders within 24 hours to participate in the "Share & Earn" activity. If they add orders during the period, they can continue to participate. If the customer’s original order has been placed for more than 24 hours after the order is added, and the customer has not shared the participation in the "Share & Earn" activity, the order cannot be shared anymore. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is the rules and regulations on using "Discount for new customer" and "Normal discount"?

    "Discount for new customer" is effective only for Customer who places order for the first time with the Merchant and it is only applicable once. However, "Normal discount" is always applicable for all customers within the period set by the Merchant. Both "Discount for new customer" and "Normal discount” are not applicable to taxes. Tax will only be calculated after the discount on all items based on tax rate of state which the Merchant is in. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How will the discount be calculated if Merchant provides both "Discount for new customer" and "Normal discount"?

    "Discount for new customer" is only applicable to Customer who places an order for the first time on the Merchant, whereas "Normal Discount" is offered to all customers. However, “Discount for new customer” is not applicable simultaneously with “Normal discount” as our system will automatically detect the best offer for Customer. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Who can be considered as "New Customer"?

    Customer who places order for the first time is considered as “New Customer”, regardless if said order has an order before that is cancelled due to personal reason(s) / cancelled by merchant. ExampleCustomer placed an order in Restaurant A, and cancelled the order due to personal reason. One week after, Customer places a new order in Restaurant A and get the promotion as “New Customer”. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Technical Support

  • How can I check my order review's history?

    If Customers want to check order review's history, please follow the steps below: Step 1Open Yamimeal User APP and click "Account" Step 2Click "Posts Now" Step 3Scroll down and check your review's history If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I like a store and save it for future order?

    If you want to like and save a Merchant for future use , you can follow the steps below : Save and Like a Merchant Step 1In the main interface of the App and look for the Merchant that you desire and click on it Step 2Look for the "Heart Shape Sign" on the top right and click on it Check favorite Merchant Step 1In the main interface of the App and click "Account" Step 2Click on "Favorites" Step 3Click on the Merchant that you have previously saved If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • If I require more assistance, what can I do?

    You may follow the following steps to search for an answer or to submit a request for assistance from Yamimeal Care Team. Step 1Click "Account" at the bottom right before clicking on "Need Help?"   Step 2You may find the relevant answer to your inquiries in here, if not, click on the mentioned icon Step 3Click "Submit a request" Step 4Fill in the details and the descriptions required to your issue Step 5Click "Submit" to complete the submission If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Privacy Policy

  • Will Yamimeal Share my details with others?

    Yamimeal will NOT share any information of our customers in any way possible. We promise that while using Yamimeal, we will strictly abide by Data Protection and Privacy law in the country and always protect your data privacy. For more information on our "Privacy Policies", please browse our link at Yamimeal Privacy Policy   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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Others

  • I have received $200 credit, how can I use it?

    Every new user will be entitled to use this $200 credit to offset the Yamimeal Service Fee during checkout. $0.99 will be waived for orders over $20 during checkout. There is no promo code needed for checking out. *After the order is confirmed, Yamimeal's Non-Cash Credit Balance used on the order is neither refundable nor transferrable despite the order's current status. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to share Merchant or Activity link to Moments?

    Operating Procedures: Enter merchant's interface > Click Share > Select Language > Share to Moments   Follow this guide to share Merchant or Activity link to Moments: Step 1 In the main interface of the APP, search for the Merchant that you want to share and click on it   Step 2 According to different interface, click on the "Share" icon A) Share Merchant B) Share Activity Link   Step 3 Select the language to be shared and click "Moments"   Step 4 Enter description and click "Post" to complete the share   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and...

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  • How to share Merchant or Activity link to WeChat?

    Operating Procedures: Enter merchant's interface > Click Share > Select Language > Select share to WeChat   Follow this guide to share Merchant or Activity link to WeChat: Step 1 In the main interface of the APP, search for the Merchant that you want to share and click on it   Step 2 According to different interface, click on the "Share" icon A) Share Merchant B) Share Activity Link   Step 3 Select the language to be shared and click "WeChat"   Step 4 Select your friends or a group chat to complete the share   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Cente...

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  • How do I delete my address?

    If you want to delete your registered address, please follow the steps as below: Step 1Open Yamimeal User APP and click on "Account" Step 2Click "My Address" Step 3Select the address to be deleted and slide from right to left Step 4Click "Delete" to confirm the deletion If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to share Merchant or Activity link to Facebook?

    Operating Procedures: Enter merchant's interface > Click Share > Select Language > Share to Facebook   Follow this guide to share Merchant or Activity link to Facebook: Step 1 In the main interface of the APP, search for the Merchant that you want to share and click on it   Step 2 According to different interface, click on the "Share" icon  A) Share Merchant B) Share Activity Link   Step 3 Select the language to be shared and click "Facebook"   Step 4 Enter description and click "Post" to complete the share iOS Version Android Version   If you need further assistance, please feel free to submit your request to Yamimeal ...

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  • Difference between Proton Technology and Yamimeal?

    Proton Technology LLC:It is a technology company developing Yamimeal, an Online ordering platform. In addition, adhering to the purpose of helping restaurants, more software products will be developed to help restaurants operate. Yamimeal:Yamimeal is Proton's first commercial product, an online ordering platform that promotes restaurant self-management platform. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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