Support Team
Activity overview
Latest activity by Support Team
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Support Team created an article,
How to add customer's note details?
Operating Procedures: Login to Merchant's Portal > Customers Step 1 Login to your Yamimeal Merchant Portal Step 2 Click on "Customers" at the left sidebar to enter "Customer's List" Step 3 C...
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Support Team created an article,
How to manage customers' tags?
Operating Procedures: Login to Merchant's Portal > Customers > Choose Tag > Tags Management You can manage customers' tags according to the following procedures: Step 1 Login to your Yamimeal Mer...
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Support Team created an article,
What does the data (Boxes 5a-5l ) showed in the report of Yamimeal 1099-K stand for?
In the report of 1099-K, the boxes (5a–5l) showed the gross amount of payment/ third party network transactions received for each month of the calendar year If you need further assistance, ple...
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Support Team created an article,
What does the data (Box3 Number of payment transactions) showed in the report of Yamimeal 1099-K stand for?
In the report of 1099-K, the box (3) showed the number of payment transactions (not including refund transactions) processed via payment card/third party network If you need further assistance...
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Support Team created an article,
Will the coupon be distributed if the customer met the conditions of event after adding an order?
System will automatically distribute the coupons if customer has adding an order and met the conditions of activity. However, if customer has successfully claimed the coupon before adding an order ...
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Support Team created an article,
If the coupon is voided or storage become "0", will the "upon visiting store page" and "upon placing an order" coupon distribution event be continued?
No, if the relevance coupons are invalid (such as removed, expired, or inventory is 0), the coupon distribution activities will be automatically stopped. If you need further assistance, please fe...
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Support Team created an article,
After "Upon placing an order" coupon is issued, will he receive coupons repeatedly if he placed the order which met the conditions?
Under the event rules, customers who successfully place an order will receive a coupon and can participate repeatedly. If the coupons obtained during the previous order have not been used, and he w...
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Support Team created an article,
After the "Upon visiting store page" coupon distributed, will customers receive coupons repeatedly if they enter the store multiple times?
For the same activity, customers can get at most one coupon. After using the coupon, they will not receive the coupon if they enter the store again.If the customer does not use the coupon, and the ...
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Support Team created an article,
Can I set multiple coupons for "Upon visiting store page"?
No, only one coupon can be set for "Upon visiting store page". If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will cont...
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Support Team created an article,
Can I set multiple coupons for "Upon placing an order"?
Yes, a coupon distribution activity can set up to 5 consumption types, and each type is associated with 1 coupon. As long as the customer meets one of the categories, he will receive a designated c...
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