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Why can't I receive the reminder email of my order?
1. The email as an order's reminder will be sent to email address entered in the corresponding order, please check whether the email address entered is correct when placing the order. 2. Check w...
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Why can't I receive the reminder SMS of my order?
1. The SMS as an order's reminder will be sent to the phone number entered on the corresponding order, please check whether the phone number entered is correct when placing the order. 2. Check i...
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How to share Merchant or Activity link to WeChat?
Operating Procedures: Enter merchant's interface > Click Share > Select Language > Select share to WeChat Follow this guide to share Merchant or Activity links to WeChat: Step 1 In the main inter...
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How to share Merchant or Activity link to Moments?
Operating Procedures: Enter merchant's interface > Click Share > Select Language > Share to Moments Follow this guide to share Merchant or Activity link to Moments: Step 1 In the main interface o...
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How to check and use coupon?
Operating Procedures: Main interface > Check Account > Check Coupons > Select item > Submit order > Use coupon to place Order Follow this guide to check and use coupon: Step 1 Click "Account" loc...
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Why can't I use the coupon on the checkout page?
If the coupon cannot be used on the checkout page, it means that the order does not meet the conditions for using the coupon. You can refer to the following steps to check the coupon usage condit...
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Do I need to pay for delivery fee on add-on items?
Add-on items are not required to pay the additional delivery fee. If add-on items and the original order’s total amount meet the amount for free delivery set by Merchants, the paid delivery fee wil...
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How do I request an order receipt?
You can refer to the following steps to request an order receipt Step 1 After the order is completed for 24 hours, on the menu bar at the bottom click "Me - My Order" to enter said interface, cli...
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How to create a coupon ?
Operating Procedures: Login to Merchant's Portal > Marketing > Coupon You can create a coupon according to the following procedures: Step 1 Login to your Yamimeal Merchant Portal Step 2 On the ...
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Can the coupon be refunded after canceling the order?
The return of coupons is mainly divided into the following four situations: 1) A refund is initiated while the order is in progress. If all the goods in the order, the coupon will be returned to th...
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