FAQ

  • How to change payment password?

    Operating Procedures: Account > Setting> Payment Setting > Change Payment Password   To change your payment password, you can follow the steps below: Step 1 Open Yamimeal APP, click "Account" on the bar below to proceed, followed by "Setting > Payment setting > Change payment password" (Swipe left to view←←)   Step 2 1.  With payment password (1)If you hava a payment password, enter the original password before entering a new password to complete the changes   2. Without payment password (1)If you have forgot your payment password, click "Forgot password?" and you will be required to verify your registered phone number. Yamimea...

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  • How do I change my delivery address?

    If Customers do not have any ongoing orders, Customers can add or modify the delivery address(es) on Yamimeal User App. Step 1Open Yamimeal User App, and click "Account" Step 2Click "My Address" into address management's interface Step 3Click "New" for adding new delivery address or click the edit sign on your address to modify the address Step 4Confirm the address and other details, then click "Save" and it's done If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I cancel my order?

    There are 2 situations if you want to cancel your order. 1. Before the Merchant accepts your order, you can cancel your order without any surcharges. Please follow steps below for you to cancel your order: Step 1Click on "Orders" button Step 2Find your order under "LIVE ORDERS" , click "Modify Order" and followed by "Cancel Item" Step 3"Tick" on the order that you would like to cancel and click on "Next" to ensure that you need to cancel the order 2. After the Merchant has accepted your order, you may be charged a penalty fee which is set by the Merchant for cancelling said order, ranging from 0~100% based on the order's tota...

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  • How do I request for a refund?

    If you want to request a refund for your order, please follow the steps as below: Step 1In the main interface of APP, click on "Orders"  Step 2Click on "PAST ORDERS" and followed by "Order Detail" of the order that need to refund Step 3Review the order details and click "Refund" Step 4Click on the item to refund and click "Next" Step 5Select the reason, enter description, upload image and the percentage of refund, then click "Submit" Step 6Your request is now submitted and pending for process Example for successfully refundYour refund is now successfully processed and will be refunded into the payment card If you need furt...

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  • Why can't I use the coupon on the checkout page?

    If the coupon cannot be used on the checkout page, it means that the order does not meet the conditions for using the coupon.   There are several possibilities for coupons unable to use, you may refer to the following: 1) The amount of the product does not reach the threshold for using the coupon 2) The order time is not within the coupon usage time 3) Coupons are limited to "Pickup" or "Delivery", and your order does not meet the requirement 4) Only one coupon can be used for each order placed in the same shop, and one coupon cannot be used in stacks (including additional orders) 5) Coupon has expired/or void   You can also refe...

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  • Can I use coupons for adding orders?

    Adding orders are mainly divided into the following three situations: 1) The original order has already used the full discount coupon, and additional order can no longer use the coupon 2) The original order has already used the discount coupon, and the additional order can enjoy the same discount 3) The original order does not meet the conditions of using the coupon, and the conditions is met after the additional order then the coupon can be used for deduction.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can the coupon be refunded after canceling the order?

    The return of coupons is mainly divided into the following five situations: 1) A refund is initiated while the order is in progress, and the coupon will not be returned if all the products ordered by the customer are refunded 2) A refund is initiated while the order is in progress. If the merchant returns all the goods in the order, the coupon will be returned to the customer, and the validity period will not change. If the validity period has passed when the refund is made, the coupon will not be returned 3) A refund is initiated while the order is in progress. If only part of the order is refunded, the coupon will not be return...

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  • How do I log out from Yamimeal App ?

    To log out from Yamimeal, you can follow the steps as below: Step 1Click on "Account" and followed by "Profile" Step 2In the interface, click on "Sign out" to log out of Yamimeal If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I delete my credit card details on Yamimeal User App?

    If you want to delete your previously entered credit card details , please follow the steps below: Step 1In the main interface of the APP, click "Account" and followed by "Credit Card" Step 2Click the "Delete" icon located on the right of the card's detail and click "Confirm" to delete If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Where can I see my previous orders?

    If you want to check your previous orders, Please follow the steps as below: Step 1Open Yamimeal User APP and tap on "Orders" located at the bottom Step 2Click on "PAST ORDERS" on top right of the page Step 3You may scroll down to review on each order If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via Help Center. We will try our best to help you as soon as possible.

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  • Why I bought the shared items but there is no discount?

    Discounts can only be enjoyed when the order is completed within a limited time, it has an expiration time limit. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to post reviews for my orders?

    Operating Procedures: Main interface > Check Orders > Go to Review > Edit Review > Post Review   Follow this guide to post your review: Step 1 On the main interface of APP, click "Orders" located at bottom, followed by "Review" of the order that your want to review   Step 2 You are required to rate and comment on the order and attach related photos. Once completed, you may click "Post Review" *After the review is successfully reviewed, there is a chance to get merchant points.   Step 3 Congratulations! Your review is now being evaluated   If you need further assistance, please feel free to submit your request to Yamimeal Care ...

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  • How to participate "Share & Earn" to earn merchant points?

    Operating Procedures: Submit Order > Click Share to earn $ > Share to friends   Follow this guide to participate "Share & Earn": Method (1) Step 1 After selecting product(s) and confirming the order details, click "Place Order" to proceed   Step 2 After the order is placed, click "Share to earn $"   Step 3 Choose the items to share with your friends and click "Share & Earn"   Step 4 Select the language and the social media to be shared to   Step 5 The link will be shown in the chat, which your friends are only one click away   Step 6 Click "Get Discount Price" after entering the interface via the link shared, your friends ...

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  • How to check Merchant Points earned for successful reviews?

    If Customer wants to check the Merchant Points earned for successful reviews, Customer can follow the steps below: Step 1Open Yamimeal User APP and click "Account" Step 2Click "Merchant Points" Step 3Click "Detail" under the Merchant Name Step 4The points earned for the successful reviews are showed If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • When Will Customers Receive Point After Participate in "Share & Earn" campaign?

    After the campaign is over and the order is completed, the system will distribute points within 24 hours, you can check from [Account]-[Merchant Points]. Step 1Open Yamimeal User App and log onto your Yamimeal Account Step 2Click on "Merchant Points" in the "Account" interface Step 3On "Account" interface, Customer could check all of the Merchant Points from Merchants respectively Step 4Click on "Detail" below Merchant's Name, Customer could check all the transactions of Merchant Points If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact yo...

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