My Order

  • How to adjust Tips of the order?

    Operating Procedures: Orders > Past Order > Edit Tips > Save   Follow this guide to adjust the tips of the order: Step 1 In the main interface of APP, click "Orders" located below then select "Live Orders" / "Past Orders"   Step 2 Search for the order that the tip amount paid to the merchant needs to be changed. Click to enter "Order Details"   Step 3 At the bottom of the "Order Details" page, click "Edit Tips"   Step 4 Key in the amount to modify, then click "Save"Note: Customers can adjust the tip amount paid to the merchant within 1 hour after completing the order payment, but it cannot be increased   If you need further a...

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  • How to Add Tips to the order?

    If you would like to add Tips, please follow the steps below: Step 1In the main interface of the App, choose your preferred Merchant Step 2After choosing the items you desire, click "Checkout" Step 3Scroll down till you see "Tips" Step 4Choose the amount you would like to tip, or you can enter the amount of tip by clicking on "Other", click on "Save" to proceed Step 5Remember to check your order summary's details, click on "Place Order" after confirming the details and your order will be placed. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will ...

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  • How to make an order for Drive-Thru pickup?

    As part of Yamimeal effort to practice safeness and convenience for our Customers. We've gone the extra mile to safeguard our customer health and conveniences, Our Merchants are now offering a new feature in fast food industry. Introducing the contactless drive-thru pick up option - an easy way to minimize direct contact with public and time of waiting the delivery at home. If you want to place Drive-thru Pickup Order, you may follow the steps below Step 1 Confirm on the products and click "Checkout" to proceed Step 2Click "Pickup" and select "Curbside Pickup Only" Step 3Fill in "License Plate" and "Phone" Step 4 Select your ...

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  • How to purchase presell items?

    Operating procedures: Enter the store > Presell > Checkout   Follow this guide to buy presell item(s): Step 1 Enter the store and select presell item(s) "Delivery from 07/27" represents the earliest date the current item is available for delivery, click "Presell" to add the product to your cart   Step 2 View your cart and proceed to checkout   Step 3 As the order contains presell item(s) and regular item(s), the system may distribute them into multiple orders for you, therefore confirmation is advised. You can select "The soonest" or "Min. Deliveries" to adjust your orders' delivery time【1】, or click on the time indicated to mo...

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  • How to add-on an order to an existing order?

    Operating Procedures: Main interface > Orders > Live Orders > Merchant > Checkout > Place Order   Follow this guide to add-on order: Step 1 Click the pop-up message on the main interface to enter merchant's store, or click on the merchant's name if you have an incompleted order with the merchant*Order needs to be in Accepted or Preparing status   Step 2 Select your item(s), then click "Checkout" to proceed   Step 3 If the current order can be added to your existing order, there will be a pop-up message   Click on the delivery date   Step 4 Select the unshipped order for the item(s) to be added on    Step 5 Click "Confirm" to...

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  • Why can't I receive the reminder email of my order?

    1. The email as an order's reminder will be sent to email address entered in the corresponding order, please check whether the email address entered is correcy when placing the order.   2. Check whether the switch to receive email notifications is turned on Operating Procedures: Account > Settings > Notifications > Emails   You can open the email reminder according to the following procedures: Step 1 Click "Account"   Step 2 Select "Setting"   Step 3 Click "Notifications"   Step 4 Click the switch next to "Emails" to turn it on   If you need further assistance, please feel free to submit your request to Yamimeal Care Team th...

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  • Why can't I receive the reminder SMS of my order?

    1. The SMS as an order's reminder will be sent to the phone number entered on the corresponding order, please check whether the phone number entered is correct when placing the order.   2. Check if the switch to receive SMS notifications is turned on Operating Procedures: Account > Setting > Notifications > SMS   You can download reports of an account according to the following procedures: Step 1 Click "Account"   Step 2 Select "Setting"   Step 3 Click "Notifications"   Step 4 Click the switch next to "SMS" to turn it on   3. If you still can't receive said SMS after turning the switch on, please try replying START to +1(650...

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  • Do I need to pay for Surcharge on add-on items?

    Add-on items are not required to pay additional Surcharge. If add-on items and original order’s total amount meet the amount for free delivery set by Merchants, the paid Surcharge will be refunded and shown on add-on item’s checkout page. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • When can I add-on items?

    If you want to add-on items to a previously placed order, it must meet the following conditions:1) Order has to be under the status of "Pending" or "Preparing"2) Order must be under same address and same time for delivery or same time for self pick-up as previously placed order If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I enjoy the discount on add-on items?

    Yes, add-on items can enjoy the same "New customer promotion/ Normal discount" as the original order, the discount amount will be showed at checkout page. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I add tips on add-on items?

    No, add-on items is unavailable to add Tips. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I review the item after I cancel it?

    There are two situations for cancellation of order. Example A:If Customer only cancel one of or not more than the multiple items in one order, which is completed successfully afterwards, the items in the order will still be eligible to be reviewed for Customer to earn Merchant Points.   Example B:If the entire order has been cancelled, Customer will not be able to review it, thus unable to earn Merchant Points. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to use my merchant points?

    Operating Procedures: Enter merchant's interface with earned merchant points > Select items > Submit order > Use Merchant Points to place order   Follow this guide to use your Merchant Points: Step 1 Choose your product(s) on the merchant's interface and click "Checkout" to confirm the order   Step 2 On checkout page, fill in the required information, and choose whether to use the "Merchant Point"   Step 3 Confirm your order summary and click "Place Order" to place the order   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as...

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  • What is the limit of Merchant Points that I can use in each order?

    The maximum number of Merchant Points that can be used in each order is not exceeding to the total price of the items. The points are not allowed to offset the service fee or utensils. For example, the total price of the order is $100, and the items only cost $80. Therefore, the maximum of points that can be redeemed is equivalent to $80 only. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I transfer my Merchant Points to other user?

    Merchant Points earned from Merchant are NOT transferable, cashable, giftable, or used as cash, and only be used with the associate account. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How long is the validity period for the Merchant Points?

    Merchant Points earned by customers can always be used in the merchant’s store without expiry date.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to order from Yamimeal?

    Operating Procedures: Login to account >  Merchant's page > Select item > Check cart > Confirm order summary > Place order   Follow this guide to place order on Yamimeal: Step 1 Log in to Yamimeal User App Account (Using your Facebook, WeChat, Google or Apple Account)   Step 2 Enter the APP homepage, and select your pick-up method from delivery at your doorstep to self-pickup at the store.   Step 3 Search or choose your favorite merchant, then click to enter the merchant's page   Step 4 Enter the store and select your desired delivery date (if you chose self-pickup at store, select the desired pickup date)   Step 5 Search for...

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  • Can I reorder from my past order?

    Operating Procedures: Orders > Past Order > Reorder > Checkout   Follow this guide to reorder from your past order: Step 1 In the main interface of APP, click "Orders" located below   Step 2 Click "Past Order" on the top right and click "Reorder" on the order   Step 3 Confirm the item to be re-ordered and click "Checkout"   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I contact Merchant through Yamimeal?

    If Customer wants to contact Merchant through Yamimeal App Instant Messaging (IM), below are some procedures to do so.1) Current OrderStep 1In the main interface of the App , go to "Orders" Step 2Click "Live Chat" on your current order Step 3You can start communicating with the merchant while also being able to attach screenshot(s) if you need to 2) No OrderStep 1Find a Merchant or Search by Merchant Name Step 2When viewing a specific merchant, you can find the message icon at the top-right of interface, click on the message icon Step 3You can start communicating with the merchant while also being able to attach screenshot(s...

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  • How to place a scheduled order?

    Operating Procedures: Enter the store > select the desired delivery/pick-up date > submit the order > select the time > checkout   Follow this guide to place a scheduled order: Step 1 Enter the store, select your desired delivery/pickup date in the "Delivery Date" or "Pick-up Date" column, then click "Confirm"         Step 2 After adding product(s) to your cart and confirming the order, you can check if the delivery/pickup time is correct on the checkout page. Click "Confirm" to complete the scheduled order if the details are correct.         If you need further assistance, please feel free to submit your request to Yamimeal Ca...

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  • Can I contact the Merchant to check my order?

    Operating Procedures: Merchant's page > Click message icon > Send message   Follow this guide to contact the Merchant to check your order: Step 1 Enter merchant's page from main interface, then click "Message" icon located on the top right   Step 2 Fill in your message at the chat box and press enter to send. By clicking "+" on right hand side, you can also attach picture to be sent to the merchant   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I get a receipt for my order?

    If you want a receipt for your orders, please follow the steps as below:Step 1Open Yamimeal User APP and click on "Orders" Step 2Click on "Past Orders" , search for the desired order and click "Order Detail" Step 3You can take a screenshot of the order details, saving it as a receipt If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • My order was missing an item / incorrect order

    To provide a solution to your issue faster, we recommend customers to check if the order is correct in advance.If there is an issue, there are two solutions provided: Solution 1Step 1Click on "Order" Step 2Click "PAST ORDERS", search and click "Order Detail" on the incorrect order Step 3Click "Refund" located below Step 4Tick on the items that request for refund and click "Next" Step 5Fill in the Refund Reasons, Description, Upload Image and the percentage of Refund, then click on "Submit"P/S: If "others" is chosen, customers must fill remarks Solution 2Step 1Click on "Orders" Step 2Click "PAST ORDERS", search and click "Or...

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  • How to check my order ?

    You can check your orders' status by clicking "Orders" at the bottom of Yamimeal User APP. There are 3 statuses for the orders: Live OrdersIf the restaurant has accept your order, it will be shown under "LIVE ORDER" and stated as "Order is Preparing"   CompletedThe orders that are completed will be shown under "PAST ORDERS" and stated as "Order Completed"   CancelledThe orders that are cancelled will be shown under "PAST ORDERS" and stated as "Order Cancelled"   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • I haven't received my Yamimeal order

    If you have not received your order, please utilize Yamimeal App's IM tool to communicate with the restaurant. Customer will have a faster and better understanding of the situation when communicating with the restaurant, leading to better problem solving. Step 1Click "Order" at the bottom Step 2Click on the order you did not receive Step 3Click the message icon at the top right corner Step 4You can communicate with the restaurant using texts and images If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I make multiple orders in different restaurants in same order?

    Sorry, customers can only order from one restaurant in a same order. You can order additional services at another restaurants in a different order while waiting for your food to arrive. If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via Help Center. We will try our best to help you as soon as possible.

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  • Can I change my food items after placing an order?

    Unfortunately, you cannot change your order after placing it. The restaurant will be preparing the food as soon as they accept your order.Please place another order if you would like to add the new items.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I order on behalf of someone else?

    Sure! You can order Yamimeal for your loved ones and give them a surprise. Make sure to indicate the correct address, so that the merchant's driver can send the order to the right location, or let them know the order number if they are picking up the order. If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via Help Center. We will try our best to help you as soon as possible.

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  • How do I indicate special requests or food allergies to the merchants?

    Operating Procedures: Checkout > Add note   Follow this guide to indicate special requests or food allergies: Step 1 At the checkout page, you can state your allergies or other demands in the "Add Note" section   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • I want to add or remove items in my order

    Before Merchants accept your order, cancelling order will NOT have any surcharges. You can check your order and, if desired, click "Modify Order" to delete item(s) under the tab "LIVE ORDERS". After that you can choose your desired items and place the order again. Scenario 1:Cancel / Delete item before merchant accept your order Step 1 Order under status of "Order Submitted", click "Order Detail" to proceed   Step 2 Click "Modify Order" located at the bottom right   Step 3 Click "Cancel Item(s)"   Step 4 Select the item and click "Confirm" to complete   Scenario 2:Once Merchants accepted the order, cancellation fee may ...

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