Pricing, Payment and Refund

  • Can coupons be used with merchant points and discounts?

    If the conditions are met, the coupon can be used in combination with merchant points and discounts.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.    

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  • Is the coupon deductible for taxes and delivery fees ?

    Coupons can not be used to offset taxes or delivery fees, they can only offset the amount of goods.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why does it prompt the payment has failed even though my balance is enough to pay for the additional order?

    Due to the requirement for the additional order, you need to pay the total amount of the entire order after adding the order. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that has been paid before the additional order. Therefore, please note that the bank card balance before proceeding to payment.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why is the bank charging more than my additional order's amount when adding an order?

    Due to the requirement for the additional orders, we will charge the total amount of your order when an order is added. In this case, you need to pay the total amount of the additional order and the original order. After the payment is completed, the system will automatically refund the payment that was paid before the additional order. Hence, the final payment after adding an order will be the total amount of the original order and additional order.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I update my credit card information?

    Operating Procedures: Account > Credit Card > Add New Card   Follow this guide to update your credit card information:   Step 1 Click "Account" and followed by "Credit Card"   Step 2 Click "Add New Card"   Step 3 Fill in the card details and click "Save" to complete   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is Yamimeal Non-Cash Credit and Explanation of Yamimeal charges for user/Yamimeal?

    Yamimeal platform will charge a service fee of $0.99 for each completed order.Every new subscriber will receive $200 non-cash credit from Yamimeal. It is only applicable to the $0.99 Yamimeal's Service Fee with minimum spend of $20 for every order, and will automatically be deducted when payment is made on each order. It will be not expired until it is exhausted. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I make payment for Yamimeal?

    You can make online payment using your Credit Card in the App, or pay directly in store if the merchant accepts offline payment. There are just few steps for you to fill in the credit card information. Step 1 Confirm your items and click "Checkout" Step 2 Select payment method and click "Credit Card" Step 3 Click "Add"  Step 4 Fill up your credit card information and then click "Save" Step 5Confirm order details and click "Place Order" to complete the payment If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • I believe I have an unauthorized charge from Yamimeal

    If you believe you have an unauthorized charge from Yamimeal, please feel free to submit your request to Yamimeal Care Team through our Help Center. To ensure we can address your concerns as quickly as possible, please include the following information in your ticket submission: • Full name• Email address• Phone number• Order number• Amount of incorrect charges• Date of pickup/delivery (if viable)• Name of restaurant (if viable)  

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  • I didn't get the restaurant receipt

    You should receive a copy of the merchant's receipt once your order is completed via your registered Yamimeal email. Otherwise, you can view your receipt of a specific order through the Yamimeal User APP. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • The credit or refund I received is incorrect?

    If you received an incorrect credit or refund for a specific order, please contact Yamimeal Care Team through our Help Center. To ensure we can address your concerns as quickly as possible, please include the following information in your ticket submission: • Full name• Email address• Phone number• Order number• Amount of incorrect credit or refund• Date of pickup/delivery (if viable)• Name of restaurant (if viable)  

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