Delivery, Pick up and Drive Thru Service

  • How much is the delivery fee?

    Delivery services are provided by Merchants, who will charge based on the differences in delivery area and delivery period. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is the maximum distance of Yamimeal?

    Yamimeal platform does not provide delivery services. These services are provided by Merchants, therefore the maximum distance of delivery is set by Merchants. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.  

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  • Where can I add Delivery notes?

    If you want to add Delivery Notes, please follow the steps as below: Step 1In the main interface of the App, "Search" or choose your preferred Merchant Step 2After choosing the items you desire, click "Checkout" Step 3Fill in the your request in the "Delivery Instructions" section Step 4After confirming your order summary's details, click on "Place Order" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why am I unable to input my address ?

    If you received an error message about the Address issue as below, here are the alternate way for customer to make an order : When placing the order, kindly choose a landmark that nearby to your location and use the location as your address. Furthermore, please leave your actual address and phone number at the delivery notes for the delivery team to contact you when they attempt to make a delivery. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why is my delivery taking longer than expected?

    Why is my delivery taking longer than expected?Normally, estimated time of arrival may vary depending on several reasons as below, • The business of the restaurant will affect the delivery time of your order.• Traffic conditions may delay delivery • The quantity of your order, etc. As the delivery will be fulfilled by the merchant, you can contact the merchant directly through the in-app IM, or give a call to the merchant. If this order has delayed your time, we would like to apologize to you and thank you for your understanding. If you need further assistance, please feel free to submit your request to Yamimeal Care Team throug...

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