Handling Orders

  • How to setup Curbside Pickup?

    Operating Procedures: Enter the background > Store Settings > Business Setting > Accept Curbside Pickup   Follow this guide to set up the Curbside Pickup: Step 1Login to your Yamimeal Merchant Portal   Step 2 Click "Store Setting" and followed by "Business Setting"   Step 3 Scroll down to "Accept Curbside Pickup" and choose "Yes / No or Curbside Pickup Only"   Step 4Remember to click "Save" to complete and publish your information that you have input   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to cancel a customer's current order?(Tablet)

    If the merchant is unable to complete the accepted order due to unexpected circumstances, you can refer to the following steps to operate in the Yamimeal Merchant APP.   Step 1 Click "Preparing" on the left and click on the order being prepared to view details   Step 2 Confirm the order details, then click "Cancel item" to proceed   Step 3 Click "Select All" and followed by "Next"   Step 4 You can choose the reason for canceling the order, or click "Other" to enter, then click "Next"   Step 5 Click "Confirm Cancel" to confirm the cancellation of this order   If you need further assistance, please feel free to submit your req...

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  • How do I label a bulk order?

    If you would like to mark a label for bulk orders in Yamimeal Merchant APP, please refer to the following steps. Step 1 After accepting the order, click on the order to show order details and toggle the "Large Order" switch at the lower left corner to mark the order as a bulk order Step 2 Under the order's current status list, click "Caters" at the upper right to show only bulk orders on the list. Note: If "Orders" is chosen, the list will display all orders, including bulk orders   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as ...

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  • How do I check all orders in Yamimeal Merchant APP?

    If you would like to check all your restaurant's order in Yamimeal Merchant APP, please refer to the following steps.   Step 1 Click into the "Order List" page Step 2 Click on a date to view all orders for that day Note: The number shown below the date indicates the amount of orders for pickup/delivery orders on the mentioned date. Step 3 You can also choose to view all orders over a period of time: Tick on "View orders during a time period", select the start date and end date, then click "Submit" to view all orders within the selected date   If you need further assistance, please feel free to submit your request to Yamime...

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  • What does this icon means at the Order Detail Page?

    Have you ever wondered what this icon means at the Order Details? Store icon's Visit : The total number of orders placed in this shop Store icon's Issue : Number of order cancellations Yamimeal icon's Visit :The total number of orders placed on Yamimeal Yamimeal icon's Issue : Number of order cancellations     You can choose to display the relevant data of the customer by adjusting the "Settings" in Yamimeal Merchant APP.   You can follow the steps below to set it up: Step 1 Click “Setting” located at the bottom   步驟 2 Under “Customer Order Records” and tick the customer order information you want to display, then click “Save...

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  • What if a customer is late to pickup an order?

    When customer arrives late to pick up his/her order, you are suggested to refer the steps below to check in the Yamimeal Merchant APP. Step 1 After complete preparing the meal,  click the "Ready" button to switch the customer's order status at the "Preparing" page Step 2 The order will then be transferred to the "Ready" page, and the system will send a message notification to inform the customer that the meal is ready for pickup Step 3 If the customer still not yet arrived at the restaurant to pick up the meal, you can contact the customer via the "Message" function in the order details Step 4 Send a message to inform the cust...

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  • What if I cannot fulfill an order?

    If the merchant is unable to fulfill the customer's order, you can refer to the following steps to operate in the Yamimeal Merchant APP. Note: If you are unsure can't prepare all the dishes in the order, don't do it! Step 1 When the order is under Pending status, you can click to view the order detail before accepting and decide to accept/reject the order according to the restaurant's current situation. Step 2 Scroll down to review the order detail. If you have confirmed that unable to fulfill the order, click "Reject" to cancel the order   Step 3 Select or fill in your reason for rejecting the order, click "Submit" to comple...

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  • How can I search the specific order when I want to send customer a message?

    Please refer to the below steps if you would like to send customer a message through the specific order in Yamimeal Merchant APP.   Step 1 Click on "Order List" at the lower-left corner   Step 2 Enter the corresponding order number, customer name, or product name in the search box at the top to search for the specific order. Note: If you enter a customer's name to search, the results will display all the mentioned customer's order records in your restaurant. It is recommended to search by entering the order number to narrow down your search result.   Step 3 Click on the corresponding order to enter the order details page   ...

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  • How do I check and approve the refund?

    There are just few steps for you to check and approve the refund order in Yamimeal Merchant APP.   Step 1 If a customer initiates a refund request after receiving the order, you'll receive a pop-up notification. Click "Completed" on the left, and then click the order with "Refund Requested" status to check the refund order details   Step 2 The order will indicate the item needed for refund along with reasons of refund requested by Customers. Click “Refund Requested” to confirm and operate the refund request   Step 3  You can decide the percentage (%) of the price of the item to be refunded to Customers based on the reasons prov...

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  • How do I check and approve the refund requests?

    There are just few steps for Merchants to check and approve the refund requests. Step 1Merchants will receive a pop-up notification in Yamimeal Merchant APP regarding a new refund request to take action on Step 2Click "REFUNDING" tab at the top and click "REFUND DETAIL" at the lower left corner of the order Step 3"REFUND DETAIL" will indicate the item needed for refund along with reasons of refund requested by Customers Step 4After clicking "ACCEPT", decide the percentage(%) of the price of the item to be refunded to Customers based on the reasons provided. Lastly, click "CONFIRM" to approve the refund If you need further ass...

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  • How to cancel an item of an order in progress?

    If Merchants want to cancel an item of an order that is in progress, Merchants can follow the steps below. Step 1Login to your Yamimeal Account by Yamimeal Merchant APP Step 2Find the order that an item needs to be cancelled in its corresponding status "Preparing / Ready" Step 3Click on the order to get into the order details page, and click the "Cancel item" button at the lower right of interface Step 4Click on the checkbox of the item that needs to be cancelled, select the amount of item to be cancelled, you can choose to cancel partially or all of the items. Step 5Choose the reason for cancelling item such as "Sold Out", "...

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  • How can I search a specific order when I want to send customer a message?

    If Merchants want to send customer a message based on a specific order, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Orders" Step 3Click "Message" Step 4Input the order number that you want to search at the "Search by order number" bar and check the "Exact Search" checkbox on the right before clicking on the magnifying glass If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I check the tips that are provided by Customers?

    If Merchants want to check tips provided by Customers , Merchants can follow the steps below. Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Payments" Step 3Click "Tips" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What do the icons represent at the Order Detail Page?

    Have you ever wondered what the icons on the Order Details represent?Store Icon: The total number of orders placed in this shopYamimeal Icon: The total number of orders placed on YamimealSmiley Face Icon : Number of orders successfully completedSad Face Icon : Number of order cancellations If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to set refund percentage for cancellation of orders?

    For orders that are cancelled after Merchants have accepted, Merchants can charge a refundable proportion of the order amount to the customer via this setting. Merchants can set it to '0' if there is no penalty whenever Customers cancel their order. If Merchants want to set refund percentage for cancellation of order, Merchants can follow the steps below. Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click on "Merchant Setting" then "General" Step 3Click on "Restaurant Information" Step 4Scroll down to "Nonrefundable Proportion for Order Cancelled (%)" and fill in your desired amount by percentage(%) ...

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  • Will there be a phone alert when receiving an order?

    Merchant will receive a call from system after the customer places an order five minutes later. The system number will shown as +1 213-455-533   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What if a customer is late to pickup an order?

    We suggest Merchants to check some points with the customer if he/she is late to pick up an order. 1. Check and confirm if the order's status is correct. 2. Make sure you have clicked "Ready" button to inform your customer the order is ready to pick up. 3. Contact with your customer via Yamimeal Merchant in-app IM. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What's the minimum order value?

    There is no minimum order amount for pickup orders. If you make a delivery order, the merchant may set the minimum order amount for delivery, but it will vary by the merchant.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What if I cannot fulfill an order?

    If Merchants are unable to fulfill an order, Merchants can send a message to Customers via Yamimeal Merchant Portal or Yamimeal Merchant APP's Instant Message (IM) function. Customers will not be charged any fees if Merchants proceed to cancel the order for the Customers. Please refer to the attachments for steps to use the Instant Message (IM): If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What if a customer did not pick up the order?

    There are two solutions under the circumstance of customer not receiving the order. 1) Online paymentOnce Merchants prepared the food and selected "Order Complete", Merchants will be able to charged "Order Cancellation Penalty" set by Merchants via Merchants Portal. However, we highly recommend Merchants to understand customer's situation by communicating through IM before cancelling customer's order, then they will not be charged for cancellation fee. 2) Offline paymentMerchants are required to contact the customer to understand and handle the situation directly. Yamimeal platform will not intervene any of the refund process. Th...

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  • How can I tell if the customer is picking up the order?

    When the order is received, Merchants can identify whether the order is needed to be delivered or to be picked up by the customers by checking the tags on the order. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.  

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  • How to cancel an order that is in progress?

    If Merchants want to cancel an order that is in progress, Merchants can follow the steps below. Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal or login to your Yamimeal Account via Yamimeal Merchant APP Step 2Search for the order that needs to be cancelled in "Live order" Step 3Click on "Cancel" at lower right corner of said order Step 4Tick the box that is beside "Food Name" to select all items Step 5Choose the reason for cancelling order such as "Sold Out", "Too Busy" or Merchants can be filling in the reason for canceling the orderNote: The reason for cancellation will appear in customer's order details ...

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  • An order that I was prepping for got cancelled. What can I do?

    Merchants did not confirm order:Merchants did not confirm received order before preparing. Therefore, if the customer proceed to cancel order, he or she will get full refund. Merchants confirmed order:Merchants confirmed received order before preparing. Therefore, if the customer proceed to cancel order, he or she will only get a refund according to a default value of proportion (50% of received fee), or what has been set by the merchants based on said order. Merchants Non-refundable Proportion Setting:Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click "Merchant Settings" Step 3Click "General" and scr...

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