Promotion Marketing

  • How to get your shop's link?

    Operating Procedures: Login to Merchant's Portal > WebShop> Select Language > Copy Link   You can get your shop's link according to the following procedures: Step 1 Login to Yamimeal Merchant Portal   Step 2 Click "WebShop" before choosing the language, and click "Copy Link" to save the link to your clipboard   Step 3 Click the following channels to view more tutorials   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Will the coupon be distributed if the customer met the conditions of event after adding an order?

    System will automatically distribute the coupons if customer has adding an order and met the conditions of activity. However, if customer has successfully claimed the coupon before adding an order and he will not get an additional coupon by adding an order.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • If the coupon is voided or storage become "0", will the "upon visiting store page" and "upon placing an order" coupon distribution event be continued?

    No, if the relevance coupons are invalid (such as removed, expired, or inventory is 0), the coupon distribution activities will be automatically stopped.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • After "Upon placing an order" coupon is issued, will he receive coupons repeatedly if he placed the order which met the conditions?

    Under the event rules, customers who successfully place an order will receive a coupon and can participate repeatedly. If the coupons obtained during the previous order have not been used, and he will not receive the same coupon when he placed the order again.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • After the "Upon visiting store page" coupon distributed, will customers receive coupons repeatedly if they enter the store multiple times?

    For the same activity, customers can get at most one coupon. After using the coupon, they will not receive the coupon if they enter the store again.If the customer does not use the coupon, and the coupon expires, you can set this situation: the customer can get another coupon or will not get the coupon when they enter the store. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I set multiple coupons for "Upon visiting store page"?

    No, only one coupon can be set for "Upon visiting store page". If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I set multiple coupons for "Upon placing an order"?

    Yes, a coupon distribution activity can set up to 5 consumption types, and each type is associated with 1 coupon. As long as the customer meets one of the categories, he will receive a designated coupon. Each time you complete an order, you can get a maximum of 1 coupon. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • In setting the rules for coupon distribution, designated customers can participate in the activity only if they meet the order amount. Is this amount cumulative?

    The order amount refers to the actual amount paid by the customer for a single order (The final amount of the order after customer has used both the discount and the merchant's points).   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How many "Upon placing an order" coupon distribution can be published at the same time?

    The store can only carry out one "Upon placing an order" voucher distribution activity, and cannot post multiple activities at the same time.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How many "Upon visiting store page" coupon distribution can be published at the same time?

    The store can only carry out one in-store coupon distribution activity, and cannot post multiple activities at the same time.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to set up "Upon placing an order" coupon distribution event?

    Operating Procedures: Enter the background > Marketing > Coupon Give-Away > Upon placing an order   Follow this guide to set up a promotion in a few minutes and then promote it to your customers: Step 1 Login to your Yamimeal Merchant Portal   Step 2 Click "Marketing" to enter Store Campaign page   Step 3 Click "Upon placing an order"   Step 4 1. Name: Give your event a name 2. Duration: The date of event to start and end 3. Target Users: All users or target users (order amount, order type) Order amount: $1-$1000 Order Type: All order / Delivery / Pickup Coupon: Choose either one coupon that is already published Note: Maximum...

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  • How to set up "Upon visiting store page" coupon distribution event?

    Operating Procedures: Enter the background > Marketing > Coupon Give-Away > Upon visiting store page   Follow this guide to set up a promotion in a few minutes and then promote it to your customers: Step 1Login to your Yamimeal Merchant Portal   Step 2Click "Marketing" to enter Store Campaign page   Step 3Click in "Upon Visiting Restaurant Page"   Step 4 You can edit the following content: 1. Name: Give your event a name 2. Duration: The date of event to start and end 3. Page: Choose the page on which the system will automatically distribute coupons, choose at least 1 Store Page (APP/Web): Eligible customers enter the store ho...

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  • How to display restaurant videos on the store mainpage?

    (With Photos) If you need to upload restaurant product videos or brand videos, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will try our best to contact you to assist in uploading.    

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  • After the coupon is unpublish, can the coupons issued before continue to use?

    After the coupon is unpublish, the coupons that have been issued will not be affected, and will not cause invalidation. Coupons can continue to be used within the specified time.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to create a coupon ?

    If Merchants want to create a coupon, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Marketing" followed by "Coupon" Step 3You may select to create the coupon of either "Discount by Percentage" or "Discount by Amount" Step 41) Discount by Percentage refers to the amount of discount percentage (%) of an order when used, while Discount by Amount refers to the fixed discount amount ($) when used in an order.2) Coupon usage threshold: Determines if the usage of coupons in one's order is unconditional or will be requiring a minimum order...

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  • The usage rules of Coupon and New Customer Promotion/ Store Promotion

    Since the coupon usage rules are determined by the merchant, the usage rules will be divided into the following two situations: 1) Discounts can be used together: Use the product amount to calculate store discounts (New Customer Promotion or Promotion), and use the discounted price to calculate whether the coupons are eligible for use. If you meet the conditions, you can continue to use the coupons2) Discounts cannot be used together: Customer can choose either one, after choosing a coupon, the store discount (New Customer Promotion or Promotion) will be invalid   You can also refer to the following steps to check the coupon usag...

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  • Can the rules of use be modified after the coupon is released?

    All rules can be modified before the coupon is released. However, the rules of the coupon cannot be modified temporarily once it has released to public.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to add Theme Page?

    If Merchants want to add Theme Page, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click "Theme Page" on the left followed by "Add" Step 31) Fill in the title of theme page2) Attach the banner for theme page3) Fill in 9 digits of theme page ID (randomized by Merchants, ID range: 100000001~999999999)4) Fill in short descriptions for theme page Step 4Click "Upload Photo" and select the photo to upload Step 5Once upload is completed, click "Copy" to copy the link Step 6Paste the link that copied just now and click "Submit" Step 7Toggle the indicator under "Actions...

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  • How to set "New Customer Promotion"?

    If Merchants want to set New Customer Promotion, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal  Step 2Click "Marketing" and then click "New Customers Promotion" Step 3Click "+Add" located at top right Step 4Enter the discount rate (%) and the duration of the promotion Step 5Enter the budget for the promotion, then agreed to "Terms & Conditions" and lastly can either choose "Save or Publish" the promotion. (The campaign will be automatically disabled when the budget has reached 95% in order not to exceed the merchant's budget and to prevent any unsuccessful order due to...

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  • Can I delete the review and withdraw the Merchant Points that has been issued?

    Merchant Points will be issued after the verification of AI. If AI disqualified the review, Merchant Points will not be issued to said Customer. Merchant can prevent reviews that indicate misinformation to be shown on APP via Merchant Portal. However, the Merchant Points issued will not be withdrawable or transferable. Reviews that are failed by verification of AI will not be displayed on the page, but are visible to Merchant only in Yamimeal Merchant Portal.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • If AI determines the review as failed, can it be amended and submit again?

    Once the review is submitted and it will no longer be amended. However, if the Merchant would like the review to be approved, please send a ticket to Yamimeal customer care representatives via Help Center. We will review it as soon as possible.

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  • How to promote Theme Page to customer?

    If Merchant wants to promote the Theme Page to customer, can follow the steps below: Step 1Open Yamimeal User APP and tap on "Merchant Name" Step 2Click "Theme Page" showed in the store Step 3Click "Share" located on top right Step 4Select the language and the social media to share If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to set Theme Page's link category?

    If Merchants want to set Theme Page's linked category, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal  Step 2On the side menu, click on "Theme Page" followed by the "Link Category" button Step 3Select the desired category from the lists and click ">" in the middle Step 4Review on the selection and click "Submit" If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • If I turn off the Theme Page, and the original link will void?

    If Merchant chooses to turn off the display of Theme Page, the generated link will not be voided. The link is still shareable and visible to all, but nothing will be displayed on the main page of store.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How many Theme Page can be uploaded?

    Theme page is meant to be an introduction to a certain product series. There is no limit on uploading the amount of theme page. However, it is advised to upload 3 - 5 theme pages for better viewing experience.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I change the rules and regulations after the "Share & Earn" campaign has started?

    Even if the event has started, Merchants reserve the rights to change the rules and regulations. However, Merchants are required to inform Yamimeal Representative to help changing the rules and regulations.In situations that Customers who have joined the event before changes are made will not be affected, whereas Customers who joined the event after changes are made will be following the newest rules and regulations set by Merchants.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is Original Price and Price?

    If Merchants want to set Price($) and Original Price($) , Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Menu" and followed by "Items" Step 3Click on the "Items Name" to make changes Steps 4Scroll down and click "Price($)" and fill in the price for sale Step 5Scroll down and click "Original Price($)" and fill in the original price Step 6Remember to click "Submit" to save and publish your information that you have input Example:After setting the Price($) and Original Price($), the main page will showed the difference within 2 pric...

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  • How to set "General Discount"?

    Thank you for choosing Yamimeal ! To help Merchants engage in self-management, Yamimeal provides multiple Marketing Campaigns for Merchants, so that Merchants can offer different promotions to Customers. As for now, the Marketing Campaign provided will be: Setting your discount percentage for users to enjoy your offer directly We have more Marketing Campaigns that are yet to come! These campaigns will be provided to Merchants once they are ready. Please follow the steps below for setting the campaigns: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2Click "Marketing" and followed by "General Discount" St...

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  • What're the charges of the marketing fee ?

    Thank you for being interested in our marketing campaign. Marketing campaign lets Merchants set discounts actively. Yamimeal platform will not charge any additional fee if Merchants used the Marketing campaign feature. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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