My Account

  • How to change Yamimeal App's Language?

    Operating Procedures: Account > Language   Follow this guide to change your language setting: Step 1 Open Yamimeal User APP and click on "Account"   Step 2 Click on "Language"   Step 3 Choose your preferred language   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to delete Yamimeal account?

    Effects of deleting an account:Once the account is deleted, your personal information, order information, account assets, and other related data in the account cannot be recovered. Please operate with caution.   Operating Procedures: Account > Setting > Delete account    Follow this guide to delete your Yamimeal account: Step 1 On the main interface of APP, click "Account" followed by "Setting"   Step 2 Click "Delete Account"   Step 3 Read the terms and click "Delete now"   Step 4 Read all the terms before ticking "Agreed of <Terms of Deleting Yamimeal Account>" followed by "Next"   Step 5 Select the reason of deleting accou...

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  • When is payment verification required?

    There are two scenarios that require payment verification:   Scenario 1 When you place an order in a store for the first time while paying with a credit card, payment verification will be turned on by default. For the first verification, you will need to verify the existing Face ID / Touch ID, and set a 4-digit payment password for your account's payment verification.   Scenario 2 If you have turned on the option "Verification required for each payment" at Yamimeal APP Account > Setting > Payment Setting, every order you place will be requiring the 4-digit payment password or your verification via Face ID / Touch ID, to complete ...

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  • How many Yamimeal accounts can be linked to the same phone number?

    There are currently no restrictions, so the same phone number can be linked to multiple Yamimeal accounts at the same time. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to unlink or change WeChat/ Facebook/ Google/ Apple account phone binding?

    Currently, customers are unable to unlink or change their linked phones by themselves. Please submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • After merging the accounts, will my account rights and information still exist?

    After the accounts are merged, all your account rights, order information, rewards, etc. will be synchronized to the main account you selected which you can login to using the previous method. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Under what circumstances will the accounts need to be merged ?

    When linking a phone, the system will check whether the phone number you entered had been linked to another Yamimeal account. To manage your accounts more efficiently, if the phone had been linked to another Yamimeal account, the main interface of the App will prompt you to merge the Yamimeal accounts. You can choose one of them as your Master Account. After the accounts are merged, all historical order information and rewards will be synchronized to the main account you selected which you can login to using the previous method. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through ...

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  • Why must Customers link their mobile number?

    In order to protect the security and rights of your accounts, the system will automatically merge your related accounts after linking the phone. After the merging is completed, the account rights and order information will be synchronized to the same master account, and you may continue to login using the previous method (WeChat/Facebook/Google/Apple account). If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can I change my Yamimeal User APP profile data?

    Operating Procedures: Account > Language   Follow this guide to change your language setting: Step 1 Open Yamimeal User APP and click on "Account" followed by "Profile"   Step 2 Click the arrow on the column respectively to change the following info:1) Avatar2) Display Name3) Email   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I create account to use Yamimeal App ?

    How do I create account to use Yamimeal App ?You may follow the steps to sign in and use the APP. Step 1You may choose the sign in with "WeChat" / "Facebook" / "Google" Step 2For WeChat (Click on the button and complete) For Facebook (Click on Facebook and followed by your profile name to complete) For Googlea. Click on Google and select your Google account b. Confirm your choices and click "Allow" to sign in If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Why is my account locked or disabled?

    If your account is unexpectedly locked or disabled, please contact Yamimeal Care Team via our Help Center. To ensure we can address your concerns as quickly as possible, please include the following information in your ticket submission:• Full name• Email address• Phone number

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