Promotion

  • How to check and use coupon?

    Operating Procedures: Main interface > Check Account > Check Coupons > Select item > Submit order > Use coupon to place Order   Follow this guide to check and use coupon: Step 1 Click "Account" located at the bottom right, followed by "Coupons"   Step 2 Check the available coupons, you can click the coupons for more details   Step 3 Check the differences of all coupons before clicking on them to enter the merchant's store interface   Step 4 Select your item(s) to add into the cart, then click "Checkout"   Step 5 A suitable coupon will be selected automatically by the system to be redeemed, or you may click "Coupon" to choose ...

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  • How to redeem coupons with store's coupon codes?

    Operating Procedures: Checkout > Select Coupon > Enter Coupon Code to Redeem > Checkout with Coupon   Follow this guide to redeem and use coupon: Step 1 Confirm your items and proceed to checkout page, then click "Coupon"   Step 2 Fill in the column with "Store coupon code", then click "Add Code"   Step 3 If the terms and conditions are met, the claimed coupon will be automatically selected, and then click "Confirm" Note: If the terms and conditions are not met, the coupon will be put into the user account's wallet   Step 4 Confirm the order details, then click "Place Order"   If you need further assistance, please feel free ...

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  • After adding an order, can I share the order and participate in the "Share & Earn" activity?

    Customer can share orders within 24 hours to participate in the "Share & Earn" activity. If they add orders during the period, they can continue to participate. If the customer’s original order has been placed for more than 24 hours after the order is added, and the customer has not shared the participation in the "Share & Earn" activity, the order cannot be shared anymore. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is the rules and regulations on using "Discount for new customer" and "Normal discount"?

    "Discount for new customer" is effective only for Customer who places order for the first time with the Merchant and it is only applicable once. However, "Normal discount" is always applicable for all customers within the period set by the Merchant. Both "Discount for new customer" and "Normal discount” are not applicable to taxes. Tax will only be calculated after the discount on all items based on tax rate of state which the Merchant is in. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How will the discount be calculated if Merchant provides both "Discount for new customer" and "Normal discount"?

    "Discount for new customer" is only applicable to Customer who places an order for the first time on the Merchant, whereas "Normal Discount" is offered to all customers. However, “Discount for new customer” is not applicable simultaneously with “Normal discount” as our system will automatically detect the best offer for Customer. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Who can be considered as "New Customer"?

    Customer who places order for the first time is considered as “New Customer”, regardless if said order has an order before that is cancelled due to personal reason(s) / cancelled by merchant. ExampleCustomer placed an order in Restaurant A, and cancelled the order due to personal reason. One week after, Customer places a new order in Restaurant A and get the promotion as “New Customer”. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can "Discount for new customer / Normal discount" use with other discount?

    Yes, both “Discount for new customer” and “Normal discount” can be used with other Merchant's discount. However, only either “Discount for new customer” or “Normal discount” can be used in one order.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What are the Merchant Points Usage Guidelines?

    Basic Rules-Merchant Points are neither giftable nor transferrable to others.-Merchant Points are unavailable for marketplace sales.-Yamimeal preserves the right to freeze accounts that are involved in abnormal activities or accounts with potential security risks.-Yamimeal Merchant Points will be refunded to your account after an order is canceled.-Merchants may implement different rules regarding Merchant Points via Yamimeal Promotion Tools. For more details, please refer to the descriptions of the merchant’s promotion URL link or on Yamimeal App.   Referral Rewards-You will earn points once you share Yamimeal App to others....

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  • When can I review the order?

    If Customer wants to review an order, it can be done within 30 days once the order is completed. Order will not be able to review once it has exceeded the limited time. Note: Each item can only be reviewed for once within the period. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How do I check my Merchant Points?

    If User wants to check the Merchant Points, can follow the steps below: Step 1Open Yamimeal User APP and tap on "Account"     Step 2Click "Merchant Points" to check the Merchant Point details     Step 3All earned points by user will be showed in here If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How many times of the order sharing campaign can be joined?

    There is no limit for customer to join the campaign as customer can share all orders and followers are not limited. However, the time limit for "limited time offer" is set by the merchant. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can the store offer used together with follower offer?

    Yes, store offer can be used together with follower offer. Those purchase with follower offer can get lower price within the time period. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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