Promotion

  • How to check and use coupon?

    Operating Procedures: Main interface > Check Account > Check Coupons > Select item > Submit order > Use coupon to place Order   Follow this guide to check and use coupon: Step 1 Click "Account" located at the bottom right, followed by "Coupons"   Step 2 Check the available coupons, click the coupons for more details   Step 3 Check the differences of all coupons before clicking on them to enter the merchant's store interface   Step 4 Select your item(s) to add into the cart, then click "Checkout"   Step 5 Select the delivery date and time, then click "Confirm"   Step 6 System will automatically select the suitbale coupon to b...

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  • Can I use coupons for adding orders?

    Adding orders are mainly divided into the following three situations: 1) The original order has already used the full discount coupon, and additional order can no longer use the coupon 2) The original order has already used the discount coupon, and the additional order can enjoy the same discount 3) The original order does not meet the conditions of using the coupon, and the conditions is met after the additional order then the coupon can be used for deduction.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can the coupon be refunded after canceling the order?

    The return of coupons is mainly divided into the following five situations: 1) A refund is initiated while the order is in progress, and the coupon will not be returned if all the products ordered by the customer are refunded 2) A refund is initiated while the order is in progress. If the merchant returns all the goods in the order, the coupon will be returned to the customer, and the validity period will not change. If the validity period has passed when the refund is made, the coupon will not be returned 3) A refund is initiated while the order is in progress. If only part of the order is refunded, the coupon will not be return...

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  • Why can't I use the coupon on the checkout page?

    If the coupon cannot be used on the checkout page, it means that the order does not meet the conditions for using the coupon.   There are several possibilities for coupons unable to use, you may refer to the following: 1) The amount of the product does not reach the threshold for using the coupon 2) The order time is not within the coupon usage time 3) Coupons are limited to "Pickup" or "Delivery", and your order does not meet the requirement 4) Only one coupon can be used for each order placed in the same shop, and one coupon cannot be used in stacks (including additional orders) 5) Coupon has expired/or void   You can also refe...

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  • How to redeem coupons with store coupon codes?

    If you want to redeem coupons with store coupon codes, please follow the steps as below.   Step 1Confirm your items and proceed to checkout page, then click "Apply Coupon" Step 2Fill in the column with "Store coupon code", then click "Add Code" Step 3If the conditions of use are met, the coupon will be automatically selected, and then click "Save" (If the conditions of use are not met, the coupon will be put into the account wallet) Step 4Confirm the order details, then click "Place Order" Step 5Congratulations, your order is confirmed If you need further assistance, please feel free to submit your request to Yamimeal Care T...

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  • After adding an order, can I share the order and participate in the "Share & Earn" activity?

    Customer can share orders within 24 hours to participate in the "Share & Earn" activity. If they add orders during the period, they can continue to participate. If the customer’s original order has been placed for more than 24 hours after the order is added, and the customer has not shared the participation in the "Share & Earn" activity, the order cannot be shared anymore. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • What is the rules and regulations on using "Discount for new customer" and "Normal discount"?

    "Discount for new customer" is effective only for Customer who places order for the first time with the Merchant and it is only applicable once. However, "Normal discount" is always applicable for all customers within the period set by the Merchant. Both "Discount for new customer" and "Normal discount” are not applicable to taxes. Tax will only be calculated after the discount on all items based on tax rate of state which the Merchant is in. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How will the discount be calculated if Merchant provides both "Discount for new customer" and "Normal discount"?

    "Discount for new customer" is only applicable to Customer who places an order for the first time on the Merchant, whereas "Normal Discount" is offered to all customers. However, “Discount for new customer” is not applicable simultaneously with “Normal discount” as our system will automatically detect the best offer for Customer. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Who can be considered as "New Customer"?

    Customer who places order for the first time is considered as “New Customer”, regardless if said order has an order before that is cancelled due to personal reason(s) / cancelled by merchant. ExampleCustomer placed an order in Restaurant A, and cancelled the order due to personal reason. One week after, Customer places a new order in Restaurant A and get the promotion as “New Customer”. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can "Discount for new customer / Normal discount" use with other discount?

    Yes, both “Discount for new customer” and “Normal discount” can be used with other Merchant's discount. However, only either “Discount for new customer” or “Normal discount” can be used in one order.   If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • When Will Customers Receive Point After Participate in "Share & Earn" campaign?

    After the campaign is over and the order is completed, the system will distribute points within 24 hours, you can check from [Account]-[Merchant Points]. Step 1Open Yamimeal User App and log onto your Yamimeal Account Step 2Click on "Merchant Points" in the "Account" interface Step 3On "Account" interface, Customer could check all of the Merchant Points from Merchants respectively Step 4Click on "Detail" below Merchant's Name, Customer could check all the transactions of Merchant Points If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact yo...

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  • What are the Merchant Points Usage Guidelines?

    Basic Rules-Merchant Points are neither giftable nor transferrable to others.-Merchant Points are unavailable for marketplace sales.-Yamimeal preserves the right to freeze accounts that are involved in abnormal activities or accounts with potential security risks.-Yamimeal Merchant Points will be refunded to your account after an order is canceled.-Merchants may implement different rules regarding Merchant Points via Yamimeal Promotion Tools. For more details, please refer to the descriptions of the merchant’s promotion URL link or on Yamimeal App.   Referral Rewards-You will earn points once you share Yamimeal App to others....

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  • How to check Merchant Points earned for successful reviews?

    If Customer wants to check the Merchant Points earned for successful reviews, Customer can follow the steps below: Step 1Open Yamimeal User APP and click "Account" Step 2Click "Merchant Points" Step 3Click "Detail" under the Merchant Name Step 4The points earned for the successful reviews are showed If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • When can I review the order?

    If Customer wants to review an order, it can be done within 30 days once the order is completed. Order will not be able to review once it has exceeded the limited time. Note: Each item can only be reviewed for once within the period. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How to participate "Share & Earn" to earn merchant points?

    Operating Procedures: Submit Order > Click Share to earn $ > Share to friends   Follow this guide to participate "Share & Earn": Method (1) Step 1 After selecting product(s) and confirming the order details, click "Place Order" to proceed   Step 2 After the order is placed, click "Share to earn $"   Step 3 Choose the items to share with your friends and click "Share & Earn"   Step 4 Select the language and the social media to be shared to   Step 5 The link will be shown in the chat, which your friends are only one click away   Step 6 Click "Get Discount Price" after entering the interface via the link shared, your friends ...

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  • How do I check my Merchant Points?

    If User wants to check the Merchant Points, can follow the steps below: Step 1Open Yamimeal User APP and tap on "Account"     Step 2Click "Merchant Points" to check the Merchant Point details     Step 3All earned points by user will be showed in here If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • How many times of the order sharing campaign can be joined?

    There is no limit for customer to join the campaign as customer can share all orders and followers are not limited. However, the time limit for "limited time offer" is set by the merchant. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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  • Can the store offer used together with follower offer?

    Yes, store offer can be used together with follower offer. Those purchase with follower offer can get lower price within the time period. If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible.

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