Merchants FAQs

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Account Support

Thank you for choosing Yamimeal platform!
To help Merchants engage in self-management, Yamimeal will provide multiple Marketing Campaigns for Merchants, so that Merchants can offer different promotions to their customers.

As for now, the Marketing Campaign includes:

Setting your discount percentage for users to enjoy your offer directly.

We have many Marketing Campaigns that are yet to come! These campaigns will be provided to Merchants once they are done.

Below is the guide of using the Marketing Campaign.

Step 1
Log into Merchant Portal via http://merchant.yamimeal.com/web/merch/#/login

Step 2
Click “Marketing”

Step 3
Click “Get Started” to start setting your discounts

Step 4
Click “Discount” to enable percentage offer of items.

Step 5
Click “Select Offer Type” to choose your package.

Step 6
Within “Duration”, click “Select Date Range” to set your promotion period and clicking “Select Time” to adjust your promotion time.

Step 7
Within “Set Budget”, click “Enter Budget” to set your maximum discount in total.

Step 8
Before clicking ” I accept the Terms & Conditions”, click “Terms & Conditions” to check your promotion’s requirements.

Step 9
After confirming your discount’s details and arrangements, click “Save” to save your modified promotion. If you wish to start the promotion, click “Publish”.

You can check and modify the promotion within the Marketing’s web page.
Remember to click “Submit” on order to be able to save and publish your updated information.

P/S: The promotion is no longer changeable after publishing, you can delete and create another one.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Grow Your Sale
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To be partner with Yamimeal, we will recommend and offer you a tablet to receive the orders.
You can subscribe our dedicated tablet model while you are signing up with Yamimeal.

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If you can’t fulfill an order, you can send a message via Yamimeal in-app IM.
After you have canceled the order for the customer, they will be fully refunded without any surcharges.

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We suggest Merchants to check a few points with the customer if he/she is late to pick up an order.

  1. Check and confirm if the order’s delivery status is correct.
  2. Make sure you have clicked “Ready” button to inform your customer the order is ready to pick up.
  3. Contact with your customer via Yamimeal’s in-app IM.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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There are two solutions under the circumstance of customer not receiving the order.

1) Online payment
Once Merchants prepared the food and selected “Order Complete”, Merchants will be able to charged “Order Cancellation Penalty” set by Merchants via Merchants Portal.
However, we highly recommend Merchants to understand customer’s situation by communicating through IM before cancelling customer’s order, then they will not be charged for cancellation fee.

2) Offline payment
Merchants are required to contact the customer to understand and handle the situation directly. Yamimeal platform will not intervene any of the refund process.
Therefore, Yamimeal highly recommends Merchants to utilize Online Payment method.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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Thank you for being interested in our marketing campaign. Marketing campaign lets Merchants to set discounts actively. Yamimeal platform will not charge any additional fee if Merchants used Marketing campaign feature.

Remember to click “Submit” to save and publish your updated information.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Grow Your Sale
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When Merchants enable offline payment, customers will able to complete their order by paying the Merchants offline. Before customers confirm their orders, customers can cancel the order without Merchants charging any of the cancellaton fee, as cancellation fee is only applicable towards the online payment method on Yamimeal Platform.

As offline payment will cause tradings between Merchants and Customers to proceed out of Yamimeal system, we highly recommend Merchants to enable online payment method to avoid any incidents to occur.

Category: Payments
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Generally, a “marketplace facilitator” is defined as a marketplace that contracts with third-party sellers to promote the sale of certain tangible property, digital goods, and services through the marketplace.
As a result, Yamimeal may be classified as a marketplace facilitator for third-party sales facilitated through the Yamimeal platform and Yamimeal mobile apps.

Some marketplace facilitator laws may shift the sales tax collection and remittance obligations from a third party seller like Restaurant Partners, to the marketplace facilitator.
If Yamimeal is classified as a marketplace facilitator, Yamimeal is responsible for calculating, collecting, and remitting tax on all Restaurant Partner transactions made through the Yamimeal platform in states where marketplace facilitator and/or marketplace collection legislation is enacted.

Category: Tax
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If the restaurant starts a subsidiary, please send a new restaurant set-up ticket via https://www.yamimeal.com/i-am-a-merchant/ , we will help to set up your new restaurant as soon as possible.

If you open a subsidiary using the same email, you can use this existing account as a main account to manage different restaurant. After activating, you can assign a manager for every subsidiary in order for Merchants to manage these subsidiaries independently.

Besides, you can dial 844 844 YAMI or send your request to Yamimeal Care Team via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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Merchants will have to fill an ACH Authorization Form and sign the agreement if Merchants want to update their direct deposit information. Merchants can send the ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Payments
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Merchant Portal is accessible using email provided by Yamimeal via Microsoft Sign-in interface. You can click on the links below if you would like to change or reset your password.

Google Account
https://support.google.com/mail/answer/41078?co=GENIE.Platform%3DAndroid&hl=en

Microsoft Account (Including Email provided by Yamimeal)
https://support.microsoft.com/en-my/help/4026971/microsoft-account-how-to-reset-your-password

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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There are a few easy ways to temporarily pause your store from Yamimeal.

First Solution
Step 1
Login to your tablet
Step 2
Click on “Settings”
Step 3
Set the business status of the restaurant by sliding on/off at the “Store Open” option

Second Solution
Step 1
Login to your Merchant Portal via https://merchant.yamimeal.com/web/merch/#/login
Step 2
Click on “General” under “Merchant Settings”
Step 3
Search for “Business States” and click on “Temporary Close”
Step 4
Remember to click submit to save and publish your updated information

For safety measures, Merchants can login to your tablet to confirm the restaurants’ business status.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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There are few easy steps to update your store hours.

Step 1
Login to your Yamimeal Merchant Portal via https://merchant.yamimeal.com/web/merch/#/login

Step 2
Click on “Merchant Setting”

Step 3
Click on “General”

Step 4
Scroll down and adjust your business hour at “Business Hour”.
1) Click on “Add” to add another time slot for allocation.
2) Click on “Same as Monday” to duplicate Monday’s business hours for the whole week.
3) Choose the day that your restaurant is not operating and click on Closed Today button to indicate your restaurant is closed for the day.

Step 5
Remember to click “Submit” to save and publish your updated information

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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There are just few steps for you to set up your marketing campaign.

Step 1
Login to your Yamimeal Merchent Portal via https://merchant.yamimeal.com/web/merch/#/login

Step 2
Click “Marketing”

Step 3
Choose your marketing campaign, and click “Get Started”

Step 4
Enter the Information of the campaign, like discount type, schedule, and your budget.

Step 5
Read and accept the Terms, then click “Publish” to publish your campaign

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Grow Your Sale
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If Merchants want to download their CSV, Merchants can follow the steps below:
Step 1
Login to your Yamimeal Merchant Portal via https://merchant.yamimeal.com/web/merch/#/login
Step 2
Click “Payment” to “Current Payment” interface
Step 3
Click on the calender below “Pay Period” to set the period of desired CSV
Step 4
Click ”Download Options” and choose “Transaction Report” to download your CSV

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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Delivery service
Delivery service’s area of a restaurant is default to be within 3 miles of the restaurant. If independent delivery is required, Merchants can follow the steps below to set the Area of Delivery service on the map provided:

Area of Delivery service

Minimum Order Amount for Delivery

Delivery time

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There are few easy step to update your store hours

Step 1
Login to your Yamimeal Merchant Portal via https://merchant.yamimeal.com/web/merch/#/login

Step 2
Click on “Merchant Setting”

Step 3
Click on “General”

Step 4
Scroll down and adjust your business hour at “Business Hour”.
1) Click “Add” button to adjust or add another time slot.
2) Click on “Same as Monday” to duplicate all your busniess hour to same as monday.
3) Choose the day that your restaurant is close and click on Closed Today button to set your restourant close .

Step 5
Remember to click submit to save and publish your updated information

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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Menu Update

Can I add tobacco products to my Yamimeal menu?

No. Yamimeal does not support the sale of any tobacco products, including related items like any electronic cigarette.

Can I add alcohol products to my Yamimeal menu?

Merchants are not permitted to add alcohol items by themselves in their merchant portal. Please note that selling alcohol for delivery is a felony in many states (including New Mexico).

If Merchants intend to add alcohol to its Yamimeal menu (to the extent available in applicable jurisdiction(s)), Merchants have to certify that they are properly licensed and in good standing with all such jurisdictional authorities, and there are no conditions on such license(s) that would preclude the off-premise sale of alcohol.

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Yamimeal platform is less costly while providing an easy-to-use tool to help Merchants optimize their menu, leading to large amount or more orders.

Suggestions on optimizations:

  • Organizing the items provided by Merchants in categories helps customers to locate their favorite items quicker.
  • Adding high quality items such as lobsters increases the order amount, enabling the Merchants to provide better food for customers.
  • Adding meal sets and catering services also increases the orders’ varieties, providing another option for customers, whether they are looking to host an event or speeding up the ordering process for the office employees.
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If Merchants want to add/edit/delete a Modifier, Merchants can search and click at the links below:

Adding a Modifier

Editing a Modifier

Deleting a Modifier

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If Merchants want to add/edit/delete an item from the menu, Merchants can search and click links below:

How can I add an item on my Yamimeal menu?

How can I delete an item on my Yamimeal menu?

How can I edit an item on my Yamimeal menu?

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If Merchants want to add/edit/delete a Category, Merchants can seach your questions the link below:

Adding a Category

Editing a Category

Deleting a Category

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If Merchants want to add/edit/delete a menu, Merchants can search your questions and click the link below:

Adding a Menu

Editing a Menu

Deleting a Menu

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Sign-up and Onboarding

Yamimeal’s contract does not have any fixed period for the Merchants, unless earlier terminated as provided below, shall continue for a period of one year from the Effective Date (“Initial Term”) and shall automatically renew for successive one year periods (each, a “Renewal Term” and together with the Initial Term, the“Term”).

Either party may terminate this Agreement in the event of a material breach by the other party if the breach is not cured by the other party within two days’ notice thereof by the non-breaching party. Either party may terminate this Agreement in its entirety at any time without cause by giving seven days’prior written notice of termination to the other party.

Please visit https://www.yamimeal.com/legal/merchant-general-terms-and-conditions/ for specific regulations and conditions.

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There are 3 easy ways to activate your store on Yamimeal.

  1. You can send a ticket to https://help.yamimeal.com/support/ . Customer care representative will help and activate your store as soon as possible.
  2. Activate your restaurant in your Yamimeal Merchant portal
  1. Contact our Yamimeal Care representative 844 844 YAMI, we are glad to help you on board.
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Thank you for choosing Yamimeal as your partnership! Please fill in your details by clicking the link https://help.yamimeal.com/im-merchant/ . We will be contacting you very soon while preparing your partnership agreement through Docusign. Your restaurant will be on Yamimeal platform in no time!

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Tech Support

It is not recommended for you to use your own tablet, as it will be complicated for troubleshooting.
If you choose to use your own tablet, then Samsung Galaxy Tab A, T380 or T290 would be your best choice. You can download Yamimeal Merchant app from Google Play Store in your tablet directly.

Category: Tablets
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When you sign up as a Yamimeal partner, you can subscribe to our setup service to get our dedicated tablet which will be pre-installed with our Yamimeal Merchant App.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Tablets
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If your tablet is not charging/broken/lost/stolen, please submit a replacement request via https://help.yamimeal.com/support/, and please provide:

  • Your store name
  • Store address
  • Specific issue with the tablet

We will send you a guide on how to replace your tablet.

Category: Tablets
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You can modify your order preparation time following the steps below.

Step 1
Log into your Merchant portal via https://merchant.yamimeal.com/web/merch/#/login

Step 2
Click “Merchant Setting”

Step 3
Click “General”

Step 4
Look for “Preparation Time” in “Business Hours” tab

Step 5
Within “Preparation Time” you can modify your order preparation time

Step 6
Remember to click “Submit” to save and publish your updated information.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Merchant Portal
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Due to connectivity issues, Yamimeal will provide a SIM card which allows the tablet to be online 24/7.

The tablet is always required to be online so that Merchants will not miss every potential order from the customers.

Category: Merchant Portal
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Merchants did not confirm order:
Merchants did not confirm received order before preparing. Therefore, if the customer proceed to cancel order, he or she will get full refund.

Merchants confirmed order:
Merchants confirmed received order before preparing. Therefore, if the customer proceed to cancel order, he or she will only get a refund according to a default value of proportion (50% of received fee), or what has been set by the merchants based on said order.

Merchants Non-refundable Proportion Setting:

  • Sign in to Merchant Portal
  • Click “Merchant Settings”
  • Enter “Merchant Details”
  • Adjust Non-refundable Proportion at “Non-refundable Proportion Setting”
  • Range for adjustment is from 0% to 100%

Merchants will receive 30% of order’s total amount if the Merchants adjusted Non-refundable Proportion to 30%, and will refund 70% to the customers.

Category: Merchant Portal
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There are just few steps for you to accept orders in Yamimeal Merchant.

Step 1
You’ll receive a pop-up notification to show you have new orders to take action on.

Step 2
In “Incoming” page, click “Accept” button to accept your order.
Note: You need to accept your order manually if you did not enable “auto accept order” in Settings.

Step 3
Your order show on “Preparing” after the accept action.
Click on “Ready” when your food is ready to serve.

Step 4
Click “Completed” after you have delivered or the customer has picked-up the food.
Note: Customer can leave reviews on the order process.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Merchant Portal
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We are sorry to hear that you are parting from Yamimeal , but will certainly understand your request to deactivate your store on Yamimeal. Follow the steps below if you are certain to proceed with the opt-out procedure:

Go to our support page, https://help.yamimeal.com/support/, and submit a request of deactivation. Fill out your store information, select “Account Support” in the dropdown and briefly detail your request to deactivate. If you have subscribed to our tablet, please notify us in the details, we will arrange a pickup to return your Yamimeal Tablet.

Please note that the deactivation process takes about 48 hours to complete.

If you change your mind and would like to join the Yamimeal again, let us know by submitting you request via https://www.yamimeal.com/i-am-a-merchant/, we will contact you as soon as possible.

Category: Merchant Portal
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Merchants changing the restaurant address directly is not recommended as it is one of the vital symbolized data.
If Merchants are moving or starting subsidiaries, Merchants can send a ticket via https://help.yamimeal.com/support/ including contents below:

  • Current Merchant’s Name
  • Current Merchant’s Address
  • New Merchant’s Name (If viable)
  • New Merchant’s Address (If viable)

If Merchants are starting subsidiaries, Merchants can send a ticket via https://www.yamimeal.com/i-am-a-merchant/. We will help to set up the new restaurant as soon as possible.

If Merchants use the same email for the subsidiaries, Merchants can manage the restaurants using the main Yamimeal account. Merchants will be able to add administrators in each restaurants to achieve the purpose of independence management.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Merchant Portal
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When the order is received, Merchants can identify whether the order is needed to be delivered or to be picked up by the customers by checking the tags on the order.
If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Merchant Portal
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There are a few easy steps to cancel a live order on the tablet

Step 1
Find the order at “Preparing” tab.

Step 2
Choose and click on “cancel” button on the sold out order.

Step 3
Check the sold out food item.

Step 4
Click “confirm” and remark reason to your customers.

Step 5
Click on “confirm” to submit and inform your customer that the order has been cancel.

Step 6
You can check your rejected order at “History” tab.

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Merchant Portal
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You can contact your customers via in-app IM by following the steps below.

Step 1
Use your tablet to search and click on the order which you need to contact your customer

Step 2
Click on the Message Icon that is beside the item chosen by the customer

Step 3
You can communicate with the customer using texts or images

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

Category: Merchant Portal
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If Merchants want to add/edit/delete a menu, Merchants can follow the steps below:

Adding an Administrator

Editing an Administrator

Deleting an Administrator

Category: Merchant Portal
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Feedback

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Other (Merchant)

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