How do I cancel my order?
There are 2 situations when you cancel your order.
- Before the merchant accepts your order, you can cancel your order without any surcharges .
Please follow steps below for you to cancel your order
Step 1 : Click on “Oder” button
Step 2 : Find your order in “Live Order” tab.
Step 3 : Click “Cancell” on the order that you would like to cancel
Step 4 : Click on “Comfirm” to ensure that you need to cancel the order
- After the merchant has accepted your order, you may be charged for a penalty which is set by the merchant, ranging from 0~100% based on the order’s total amount. This is due to merchant will start preparing your order as soon as they accepted it.
If you have a unique situation requiring you to cancel the order, please contact the merchant directly through the in-app IM, they may cancel the order for you without any surcharges.