My order was missing an item / incorrect order

My order was missing an item / incorrect order

To provide a solution to your issue faster, we recommend the customer to check if the order is correct in advance.
If there is an issue, there are two solutions provided:

Solution 1
Step 1
Click on “Order”

Step 2
Click on “Completed”, search and click on the incorret order

Step 3
Click “Refund”, choose the incorrect item

Step 4
Click “Submit”, along with desired refund amount and remarks
P/S: If “others” is chosen, customers must fill remarks

Step 5
After confirming the refund amount, click on “Submit”

Customers can understand the situation and discuss with Merchants about the refund process:

Solution 2
Step 1
Click on “Order”

Step 2
Click on “Completed” , search and click on the incorrect order

Step 3
Click the Message Icon beside the restaurant’s name to communicate with the Merchant

If you need further assistance for this request, please send a ticket to Yamimeal customer care representatives via https://help.yamimeal.com/support/. We will try our best to help you as soon as possible.

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